Senior Manager, KOL & External Engagement Platforms Global Capability Owner in London

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviours. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Global Capability Owner for KOL & External Engagement Platforms provides hands-on product execution and delivery for the KOL & External Engagement Platforms team within the Customer Operations team. Reporting to the team Lead, this role serves as the primary global capability product owner and partners closely with Tech Leads, development teams, Activation, and vendor partners to ensure solutions align with priorities and enterprise standards.

The Global Capability KOL & External Engagement Platforms team provides an enterprise-grade event and engagement management platform and infrastructure that enables compliant planning, execution, and performance tracking of the external engagement ecosystem, including speaker programs, congresses, events, and engagements across KOLs, HCPs, patients, healthcare organization stakeholders, and caregivers. As the Global Capability Owner, you will support the delivery of Customer Engagement Platforms (Patients, Caregivers, Healthcare Professionals, Healthcare Organizations), ensuring capabilities deliver meaningful, measurable impact for users and the business.

Key Responsibilities:

• Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders ensuring platforms strengthen Jazz’s credibility with the medical community.
• Lead the ongoing evolution of the KOL & External Engagement Platforms roadmap, making prioritization and trade-off decisions to add the most value based upon objective data and user feedback.
• Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.
• Drive delivery of a global roadmap that sequences platform governance, workflow improvements, and engagement capability enhancements across the Customer Engagement Platform (Patient, Caregiver, HCP, Healthcare Organizations), and related tools to improve execution efficiency, event performance tracking, and compliant KOL engagement at scale.

Collaboration

• Connect business stakeholders (e.g., franchises, regions, finance, contracting) with the KOL & External Engagement Platforms global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.
• Partner closely with the Global Capability Owner and Tech Leads to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.
• Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.
• Partner across the Customer Experience Organization to support seamless integration and ongoing product evolution to support scalability, flexibility, and compliance requirements.

User-Centered Solution Development

• Apply user insights and engagement data to inform the design and evolution of KOL & External Engagement Platform capabilities that enhance the customer experience for both internal and external users.
• Participate in and support discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.

Delivery, Optimization & Value Realization

• Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.
• Manage documentation of (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams.
• Contribute to experimentation to improve Customer Engagement Platform (Patient, Caregiver, HCP, Healthcare Organizations) outcomes.
• Leverage outcome metrics to articulate the product's value proposition and its impact, promoting product awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation.

Required Knowledge, Skills, and Abilities

• Experience designing scalable product frameworks, prioritization logic, and governance standards.
• Strong understanding of event and engagement management platforms, KOL engagement tools, and vendor-supported engagement solutions.
• Knowledge of KOL engagement strategy, event execution workflows, HCP compliance requirements, and performance tracking frameworks.
• Experience working within Agile product development and product operating models.
• Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms.

Business Skills

• Customer Journey Understanding – ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions.
• Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed.
• Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.
• Managing Competing Priorities— ability to navigate shifting demands with clarity and adaptability.
• Decision‑Making - ability to make transparent, criteria based decisions by weighing options, risks, and implications.
• Continuous Improvement — ability to regularly improve processes/products through reflection and iteration.

Qualifications:

• Bachelor’s degree in business, technology, marketing, science, or related field.
• 6+ years of experience in pharmaceutical, healthcare, or other highly regulated industries.
• Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.

Working Requirements:

• 20 to 30% travel will be required.

Jazz Expected Behaviors

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.
• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.