Manager, Content Factory - Operations + Personalization in London

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviours. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Manager, Content Factory (Operations + Personalization), is responsible for driving the end-to-end execution of the centralized content operating model, ensuring efficient content intake, production, localization, and deployment across Franchise, Market Access, and Medical Affairs. This role ensures content is modular, reusable, and personalization-ready, enabling scalable omnichannel execution while partnering closely with brands, agencies, and cross-functional teams to deliver high-quality, compliant assets aligned to CX standards and ways of working.

Essential Functions/Responsibilities:

• Support execution of the end-to-end content lifecycle across Franchise, Market Access, and Medical Affairs content.
• Help operationalize the Content Factory model, including intake, prioritization, localization, adaptation, and deployment across brands and channels.
• Translate brand and engagement requirements into modular, reusable content and personalized variants for use in omnichannel execution.
• Coordinate execution across content creators, agencies, MLR, and deployment teams to ensure timely and compliant delivery.
• Support agency execution to ensure assets meet omnichannel, personalization, and platform requirements.
• Assist in enabling content personalization at scale, including supporting tagging, modular assembly, and GenAI-enabled derivative content creation.
• Identify execution bottlenecks and optimization opportunities; drive continuous improvement in speed, quality, and reuse.
• Leverage content performance insights to inform optimization and content investment decisions.

Collaboration:

• Partner with Campaign Orchestration and Customer Engagement, Events and Meetings teams to align content to journeys, channels, and targeting strategies.
• Work closely with MLR Ops to ensure smooth, compliant review and approval workflows.
• Coordinate with global capability teams (DAM, content tools, GenAI) to adopt and optimize platforms and workflows.

Required Knowledge, Skills, and Abilities:

• Technical Skills: Strong experience managing end-to-end content operations in an omnichannel environment. Expertise in modular content design, personalization, and content reuse strategies. Experience working with DAM, CMS, and content supply chain tools. Familiarity with GenAI-enabled content creation and tagging approaches. Ability to operate within a capability-enabled, standardized operating model.
• Business Skills: Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed. Accountability & Ownership – Ability to take responsibility for individual commitments while contributing to shared accountability. Critical Thinking – Ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound judgments that improve decisions. Systems Thinking – Ability to understand how actions create upstream and downstream effects across the organization. Continuous Improvement – Ability to regularly improve processes/capabilities through reflection and iteration.

Required/Preferred Education and Licenses:

• Bachelor’s degree in business, healthcare, technology, or related field.
• 5+ years of experience in content standards, digital asset management platforms, content management systems, and modular content frameworks within a pharmaceutical organization.
• Demonstrated experience leading teams that include Managers or Senior Managers, with accountability for team performance, development, and outcomes.

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

• 20-30% travel will be required.

Jazz Expected Behaviours:

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
• Acts with a One Jazz mindset, prioritizing global value, breaking down silos, and building strong, trust-based partnerships across teams.
• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
• Invests in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross-functional partners.
• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.