IT Product Manager in Glasgow

The IT Product Manager serves as the strategic owner and visionary for critical IT product domains—with a primary focus on Accounting & Financial Systems (e.g., ERP, AR/AP automation) and a secondary focus on Supply Chain & Logistics ecosystems. Operating in a "Two-in-a-Box" co-leadership model, this role acts as a vital bridge between executive stakeholders, business super users, and technical delivery teams. This hybrid position combines deep Senior Business Analysis and Process Engineering with a product-centric mindset to own the long-term roadmap, ROI, and business value of Jazwares' core application ecosystems.

By translating complex business objectives into prioritized technical backlogs and scalable solution designs, this role ensures technology investments—from core ERP financial enhancements and automated revenue cycles to global supply chain workflows—are strategically aligned and built to scale with Jazwares’ growth. Beyond strategy and analysis, this role serves as the Agile Lead and Scrum Master for dedicated Product-Oriented Delivery organizations, known as "PODs". Heavily leveraging Jira, the IT Product Manager manages the full product lifecycle: refining backlogs, facilitating ceremonies, and driving sprint execution to ensure continuous, reliable delivery.

The ideal candidate empowers cross-functional SMEs to navigate technical ambiguity, eliminates "Shadow IT" silos, and delivers high-impact solutions with a relentless focus on user adoption and operational excellence.

• Own the end-to-end lifecycle and strategic value of critical IT product domains.
• Define product visions, prioritise complex backlogs in Jira, and orchestrate cross-functional teams to deliver high-impact technical solutions.
• Own the yearly Product Roadmap for your domain, ensuring alignment with corporate goals and IT strategic pillars.
• Act as the final decision-maker for backlog prioritisation, weighing business urgency against technical feasibility.
• Drive POD execution excellence by heavily leveraging Jira to manage continuous delivery and eliminate "Shadow IT" silos.
• Partner in a "Two-in-a-Box" model with Business Product Owners to align technical roadmaps with functional business processes.
• Lead all Agile ceremonies (stand-ups, sprint planning, grooming, retrospectives) for dedicated product PODs.
• Serve as the primary architect of the product backlog in Jira, ensuring epics and user stories are strategically structured.
• Partner with Business Sponsors and business leaders to define and prioritise product features based on ROI and revenue impact.
• Track and communicate Business Value Metrics (e.g., user adoption, process efficiency gains) to provide visibility to the PMO Steering Committee.
• Lead the IT department’s shift from project-based work to a product-centric model.
• Lead the discovery phase for new product features, identifying capability gaps and translating high-level business desires into detailed technical specs.
• Define the "Definition of Done" for complex integrations.
• Partner with QA and developers to ensure the final product aligns with the original vision.
• Coordinate User Acceptance Testing (UAT) and "Train-the-Trainer" sessions.
• Engineer optimised workflows for your product domain to drive organisational efficiency.
• Identify opportunities to automate manual tasks within your application suite.
• Ensure all product enhancements comply with Jazwares security protocols.
• Manage API and data-mapping architectures across the IT portfolio.
• Own the organisational change management plan for your product.

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, System Engineering, or a closely related field.
• 5-7+ years of progressive experience in IT Product Management, Business Analysis, Business Process Architecture, or IT Project delivery.
• 3+ years of dedicated experience acting as a Scrum Master or Product Lead.
• Expert-level hands-on administrative and operational experience with Jira and Confluence.
• Strong proficiency in process mapping tools, spreadsheets, and relational database queries.
• Proven track record of mapping complex "As-Is" and "To-Be" workflows.
• Prior experience working in a global, matrixed corporate environment is preferred.
• Certifications such as Certified Product Owner (CSPO), Certified ScrumMaster (CSM), or Lean Six Sigma certification are highly preferred.

• Ability to own and prioritise a complex product backlog based on business value.
• Proven ability to manage the entire lifecycle of an IT product domain.
• Deep knowledge of Agile principles.
• Highly adept at translating technical jargon for business leaders.
• Expert operational capability within Jira, Smartsheet, and Confluence.
• Highly adaptable with a flexible approach to navigating ambiguity.
• Excellent interpersonal skills with the ability to partner with Business Super Users and SMEs.

• Regular Office Schedule
• Sedentary; Lifting to 10 lbs.
• No travel required.

This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all of the duties and responsibilities listed in a fully competent manner to be considered successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.