At a Glance
- Tasks: Manage high-profile media campaigns and deliver creative customer communications.
- Company: Join a dynamic agency with a diverse portfolio of top brands.
- Benefits: Flexible working, collaborative culture, and exposure to exciting projects.
- Other info: Opportunity for growth and collaboration with industry experts.
- Why this job: Make an impact on major campaigns while developing your skills in a creative environment.
- Qualifications: 3-4 years in account management, media, and customer communications.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an experienced and proactive Account Manager to join the team on a 2-month fixed-term contract to support a maternity and paternity leave overlap. You’ll be supporting one of the biggest names in financial services, helping manage a high-profile media campaign alongside the delivery of creative and customer communications activity across a portfolio of FS accounts.
While the role has a strong creative and customer comms focus, media experience is essential due to the scale and visibility of the campaign activity you’ll be supporting. You’ll work closely with creatives, strategists, media specialists, UX teams, and client stakeholders to help deliver joined-up campaigns and communications across multiple channels. From managing timelines and briefing teams to supporting campaign delivery and client relationships, you’ll play a key role in keeping projects moving and standards high.
We’re looking for someone who understands the importance of language, customer insight, emotional intelligence, and audience nuance, someone who appreciates how brand and customer experience come together across every touchpoint. You’ll be part of one of our client teams and report directly to a Group Account Director, collaborating with specialists from across the agency to deliver impactful, strategically strong work.
- 3–4 years’ experience working across brand, customer communications, media, creative, and digital projects, ideally within an integrated agency environment.
- Experience supporting or managing integrated media campaigns, with an understanding of how media, creative, and customer communications work together to deliver effective results.
- A solid understanding of customer behaviour, emotional intelligence, and the role language and messaging play in shaping customer experience and brand perception.
- Exposure to UX, digital journeys, and customer experience design, with an understanding of how communications translate across channels and touchpoints.
- Confident collaborating with creatives, strategists, media teams, UX specialists, developers, and clients to help shape and deliver integrated work.
- Strong organisation and project management skills, with the ability to juggle deadlines, stakeholders, approvals, and fast-moving deliverables.
- Experience managing day-to-day client relationships, handling feedback confidently, and building trusted partnerships internally and externally.
- A good understanding of customer journeys and how channel, timing, messaging, and creative all influence behaviour and experience across the funnel.
- Commercial awareness with attention to detail across scopes, timings, budgets, and delivery.
- A collaborative and adaptable approach — equally comfortable getting into the detail of delivery as contributing to bigger-picture campaign and customer experience conversations.
We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.
The role is based in our Leeds office, with flexibility around when you come in — we typically aim for three days a week together.
Send a covering letter, CV and anything else you think showcases your talent to
Manager-Account Manager in Leeds employer: Jaywing
Join a dynamic and innovative team in Leeds as an Account Manager, where you'll have the opportunity to work with some of the biggest names in financial services. Our collaborative work culture fosters creativity and growth, providing you with the chance to develop your skills while managing high-profile media campaigns. With flexible working arrangements and a commitment to employee well-being, we ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their campaigns and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and can hit the ground running.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. Highlight your past projects, especially those that involved integrated media campaigns. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and contributing to our exciting projects.
We think you need these skills to ace Manager-Account Manager in Leeds
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience in managing integrated media campaigns and your understanding of customer behaviour. Show us how your skills align with the role and why you’re excited about joining our team.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect your experience in brand, customer communications, and media projects. Use keywords from the job description to make it clear that you’re the perfect fit for this Account Manager role.
Showcase Your Projects:Include examples of past projects that demonstrate your ability to manage timelines, collaborate with teams, and deliver high-quality work. We want to see how you’ve successfully navigated client relationships and contributed to impactful campaigns.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your materials and ensures you don’t miss any important details about the role or our company culture!
How to prepare for a job interview at Jaywing
✨Know Your Campaigns
Before the interview, brush up on recent high-profile media campaigns in the financial services sector. Be ready to discuss how you would approach managing similar projects and what insights you can bring to the table.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, prepare examples of past experiences where you successfully collaborated with creatives, strategists, and clients. Highlight your ability to manage relationships and keep projects moving smoothly.
✨Understand Customer Behaviour
Demonstrate your knowledge of customer behaviour and emotional intelligence during the interview. Be prepared to discuss how language and messaging influence customer experience and how you’ve applied this understanding in previous roles.
✨Be Organised and Proactive
The role requires strong organisation and project management skills. Share specific strategies you use to juggle multiple priorities and deadlines. Show that you can keep momentum across projects while maintaining high standards.
