Account Managers/Senior Account Manager in Leeds

We’re looking for an experienced and ambitious Senior Account Manager to support one of the biggest names in financial services and one of the most creatively exciting brands in the sector. This role is perfect for someone who thrives in a fast-paced creative environment, can hit the ground running, and genuinely loves getting stuck into the detail and nuance that makes great brand and customer communications stand out.

As part of our Client Services team, you’ll lead the day-to-day delivery of creative campaigns and customer communications across a range of touchpoints, working closely with strategists, creatives, designers, writers, and specialists across the agency. While we’re an integrated agency covering everything from media and digital to data and performance, this role is heavily focused on creative delivery and brand experience.

Our Senior Account Managers sit at the heart of our client relationships. We’re looking for someone who can confidently manage stakeholders, shape briefs, champion creative work, and keep projects moving at pace all while maintaining exceptionally high standards. You’ll need to be proactive, organised, and commercially aware, with a strong background in brand and customer communications. Financial services experience would be a bonus, but more important is a passion for delivering smart, effective creative work and building trusted relationships with clients and teams alike.

Working alongside a talented integrated team, you’ll help bring campaigns and communications to life across multiple channels, contributing to wider account growth and helping ensure the work is strategically sharp, creatively strong, and expertly delivered. You’ll be part of one of our client teams and report directly to a Group Account Director, working closely with talented specialists from across the agency to bring bold, effective creative work to life.

Key Responsibilities:

• 4-5+ years’ experience working across brand, customer communications, creative and digital projects, ideally within an integrated agency environment.
• A strong understanding of customer behaviour, emotional intelligence, and the nuance of language.
• Experience contributing to creative and strategic conversations with designers, UX specialists, strategists, writers, and creatives.
• Willingness to get stuck in across all levels of delivery from managing day-to-day client relationships and creative workflows to supporting integrated campaigns, customer communications, and digital projects.
• A natural organiser with the ability to manage multiple projects, stakeholders, and deadlines simultaneously.
• A solid understanding of customer journeys and how communications, content, and channel choice influence behaviour and experience across the funnel.
• Commercially aware and confident managing account finances, project scopes, timings, and deliverables with strong attention to detail.
• Strong relationship-building skills.
• Great communication and presentation skills.
• A naturally curious mindset with an interest in insight, performance, and customer behaviour.
• A collaborative approach and adaptable personality.

We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.

The role is based in our Leeds office, with flexibility around when you come in. We typically aim for three days a week together.

Send a covering letter, CV and anything else you think showcases your talent to recruitment@jaywing.