At a Glance
- Tasks: Lead creative campaigns and customer communications for top financial brands.
- Company: Join Jaywing, a dynamic agency with a friendly and ambitious culture.
- Benefits: Enjoy a collaborative environment with opportunities for growth and creativity.
- Other info: Work with renowned brands like Pepsi Max and Jamie Oliver in a supportive team.
- Why this job: Make an impact in a fast-paced creative setting while managing exciting client relationships.
- Qualifications: 4-5+ years in brand and customer communications, with strong project management skills.
The predicted salary is between 40000 - 50000 € per year.
We’re looking for an experienced and ambitious Senior Account Manager to support one of the biggest names in financial services - and one of the most creatively exciting brands in the sector. This role is perfect for someone who thrives in a fast-paced creative environment, can hit the ground running, and genuinely loves getting stuck into the detail and nuance that makes great brand and customer communications stand out.
As part of our Client Services team, you’ll lead the day-to-day delivery of creative campaigns and customer communications across a range of touchpoints, working closely with strategists, creatives, designers, writers, and specialists across the agency. While we’re an integrated agency covering everything from media and digital to data and performance, this role is heavily focused on creative delivery and brand experience.
Our Senior Account Managers sit at the heart of our client relationships. We’re looking for someone who can confidently manage stakeholders, shape briefs, champion creative work, and keep projects moving at pace - all while maintaining exceptionally high standards. You’ll need to be proactive, organised, and commercially aware, with a strong background in brand and customer communications. Financial services experience would be a bonus, but more important is a passion for delivering smart, effective creative work and building trusted relationships with clients and teams alike.
Working alongside a talented integrated team, you’ll help bring campaigns and communications to life across multiple channels, contributing to wider account growth and helping ensure the work is strategically sharp, creatively strong, and expertly delivered. You’ll be part of one of our client teams and report directly to a Group Account Director, working closely with talented specialists from across the agency to bring bold, effective creative work to life.
Key Accountabilities
- 4-5+ years’ experience working across brand, customer communications, creative and digital projects, ideally within an integrated agency environment.
- You’ll understand how strong ideas translate across channels and touchpoints, with exposure to UX, digital journeys, and customer experience design.
- A strong understanding of customer behaviour, emotional intelligence, and the nuance of language.
- You’ll appreciate how tone, messaging, and creative detail shape customer perception and brand experience, particularly within customer communications.
- Experience contributing to creative and strategic conversations with designers, UX specialists, strategists, writers, and creatives - confidently helping shape briefs, challenge thinking, and bring ideas to life across digital and customer channels.
- A proactive mindset. This isn’t a role for someone waiting for briefs to land. We’re looking for someone who spots opportunities, joins the dots, pushes work forward, and thrives in a fast-moving creative environment.
- Willingness to get stuck in across all levels of delivery — from managing day-to-day client relationships and creative workflows to supporting integrated campaigns, customer communications, and digital projects.
- A natural organiser with the ability to manage multiple projects, stakeholders, and deadlines simultaneously, while keeping standards high and teams aligned.
- A solid understanding of customer journeys and how communications, content, and channel choice influence behaviour and experience across the funnel.
- You’ll be comfortable helping shape joined-up customer experiences across brand and digital touchpoints.
- Commercially aware and confident managing account finances, project scopes, timings, and deliverables with strong attention to detail.
- Strong relationship-building skills. You’ll be confident managing clients, building trust internally and externally, handling feedback constructively, and maintaining a positive agency-client partnership.
- Great communication and presentation skills — whether leading status calls, presenting creative rationale, sharing campaign thinking, or helping sell work through with confidence and clarity.
- A naturally curious mindset with an interest in insight, performance, and customer behaviour. You’ll enjoy understanding what makes audiences tick and using insight to help shape stronger creative and customer experiences.
- A collaborative approach and adaptable personality — equally comfortable brainstorming with creatives, problem-solving with delivery teams, or navigating the day-to-day realities of busy client accounts.
Why work at Jaywing? Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.
Does this sound like you? Jaywing is an equal opportunities employer.
Full Time - 35 Hours Senior Account Manager - 12 month fixed-term New Leeds employer: Jaywing
At Jaywing, we pride ourselves on fostering a friendly and ambitious work culture that encourages creativity and collaboration. As a Senior Account Manager in our vibrant Leeds office, you'll have the opportunity to work with an impressive portfolio of renowned brands while benefiting from a supportive environment that values professional growth and innovation. With a focus on integrated campaigns and a commitment to excellence, we empower our employees to thrive in their roles and make a meaningful impact in the creative landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time - 35 Hours Senior Account Manager - 12 month fixed-term New Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past projects and how you've tackled challenges. Bring examples of your work that highlight your creative flair and strategic thinking.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Jaywing, and express your interest. A well-timed email can make all the difference and show you're genuinely keen on joining their team.
✨Tip Number 4
Prepare for interviews by researching the company and its clients. Understand their brand voice and recent campaigns. This will help you tailor your responses and demonstrate that you’re not just another candidate, but someone who truly gets their vision.
We think you need these skills to ace Full Time - 35 Hours Senior Account Manager - 12 month fixed-term New Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely love creative work and have a knack for brand communications. Share specific examples of how you've thrived in fast-paced environments.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in brand and customer communications. We’re looking for someone with a strong background, so emphasise relevant projects and achievements that align with the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid jargon and focus on what makes you a great fit for the Senior Account Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at StudySmarter!
How to prepare for a job interview at Jaywing
✨Know Your Stuff
Before the interview, dive deep into the company’s work and its clients. Familiarise yourself with their recent campaigns and understand how they approach brand and customer communications. This will not only show your enthusiasm but also help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Creativity
Prepare to discuss specific examples of creative projects you've managed. Be ready to explain your role in shaping briefs and how you’ve contributed to successful campaigns. Highlight your ability to think outside the box and how you can bring that creativity to their team.
✨Demonstrate Relationship-Building Skills
Think of instances where you've successfully managed client relationships or collaborated with cross-functional teams. Be prepared to share how you handle feedback and maintain positive partnerships, as this is crucial for a Senior Account Manager role.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the agency's goals. Inquire about their approach to integrating creativity with data-driven strategies, or how they measure the success of their campaigns. This shows your genuine interest and proactive mindset.
