At a Glance
- Tasks: Lead operations for bespoke luxury travel experiences and manage supplier relationships.
- Company: Fast-growing luxury travel DMC with a close-knit team culture.
- Benefits: Flexible working patterns, home-based role, and collaboration in London office.
- Other info: Opportunity to build processes and make a real impact.
- Why this job: Join a dynamic team and shape the future of luxury travel.
- Qualifications: 3+ years in operations within luxury travel or tour operating.
Head of Operations - Home Based/London/Hybrid/Flexible
This is a genuinely exciting one. Our client is a young, fast-growing luxury travel DMC creating bespoke, beautifully curated trips. Every single piece of business they've won to date has come through recommendation and referral.
We're looking for someone with a background in operations either as a Operations Manager or Head of Operations within luxury travel, a DMC or tour operator. A DMC background would be a real bonus, but strong tour operating experience is just as welcome. You'll need to be highly organised with genuinely exceptional attention to detail, comfortable juggling multiple projects at once, and confident building or improving processes from scratch.
Being a small, close-knit team, they're flexible on working patterns and days, though this is ultimately a full time role. It's home-based unless you're within commutable distance of their London office, where the team gets together three days a week.
Responsibilities
- Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
- Build and standardise operating procedures, checklists and handover documentation
- Quality-check bookings, setting the bar for accuracy and tone
- Manage supplier relationships, keeping communication warm and prompt
- Partner with the founders on day-to-day operations as the team grows
Requirements
- 3+ years' experience in operations within luxury travel, a DMC or tour operator
- DMC background a real bonus; strong tour operating experience equally welcome
- Experience building or improving processes
- Comfortable managing multiple projects simultaneously
- Excellent written communication, warm and friendly in tone
- Highly organised with exceptional attention to detail
Jayne Peirce Travel Recruitment - Connecting exceptional talent with the UK's most prestigious travel brands
We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements. Thank you for your interest in this exclusive opportunity.
Head of Operations in Oxford employer: Jayne Peirce Travel Recruitment
As a Head of Operations at this dynamic luxury travel DMC, you'll join a passionate and close-knit team that values flexibility and collaboration. With a strong emphasis on employee growth and development, the company offers a supportive work culture where your expertise in operations will directly contribute to creating unforgettable travel experiences. Enjoy the benefits of a home-based role with the option to connect in London, fostering both professional relationships and personal well-being.
Contact Details:
Jayne Peirce Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Oxford
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Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
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We think you need these skills to ace Head of Operations in Oxford
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Head of Operations role at Jayne Peirce Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Head of Operations position at Jayne Peirce Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Jayne Peirce Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Jayne Peirce Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Head of Operations.
How to prepare for a job interview at Jayne Peirce Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Jayne Peirce Travel Recruitment.
