Head of Operations - Home Based/London/Hybrid/Flexible This is a genuinely exciting one. Our client is a young, fast-growing luxury travel DMC creating bespoke, beautifully curated trips. Every single piece of business they've won to date has come through recommendation and referral. We're looking for someone with a background in operations either as a Operations Manager or Head of Operations within luxury travel , a DMC or tour operator. A DMC background would be a real bonus, but strong tour operating experience is just as welcome. You'll need to be highly organised with genuinely exceptional attention to detail, comfortable juggling multiple projects at once, and confident building or improving processes from scratch. Being a small, close-knit team, they're flexible on working patterns and days, though this is ultimately a full time role. It's home-based unless you're within commutable distance of their London office, where the team gets together three days a week. Responsibilities Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers Build and standardise operating procedures, checklists and handover documentation Quality-check bookings, setting the bar for accuracy and tone Manage supplier relationships, keeping communication warm and prompt Partner with the founders on day-to-day operations as the team grows Requirements 3+ years' experience in operations within luxury travel, a DMC or tour operator DMC background a real bonus; strong tour operating experience equally welcome Experience building or improving processes Comfortable managing multiple projects simultaneously Excellent written communication, warm and friendly in tone Highly organised with exceptional attention to detail Jayne Peirce Travel Recruitment - Connecting exceptional talent with the UK's most prestigious travel brands We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements. Thank you for your interest in this exclusive opportunity.
Head of Operations in Norfolk employer: Jayne Peirce Travel Recruitment
As a Head of Operations at this dynamic luxury travel DMC, you'll join a passionate and close-knit team that values flexibility and collaboration. With a strong emphasis on employee growth and development, the company offers a supportive work culture where your expertise in operations will directly contribute to creating unforgettable travel experiences. Enjoy the benefits of a home-based role with the option to connect in London, fostering both professional relationships and personal well-being.
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Jayne Peirce Travel Recruitment Recruitment Team
