Head of Operations

Head of Operations - Home Based/London/Hybrid/Flexible
This is a genuinely exciting one. Our client is a young, fast-growing luxury travel DMC creating bespoke, beautifully curated trips. Every single piece of business they've won to date has come through recommendation and referral.
We're looking for someone with a background in operations either as a Operations Manager or Head of Operations within luxury travel , a DMC or tour operator. A DMC background would be a real bonus, but strong tour operating experience is just as welcome. You'll need to be highly organised with genuinely exceptional attention to detail, comfortable juggling multiple projects at once, and confident building or improving processes from scratch.
Being a small, close-knit team, they're flexible on working patterns and days, though this is ultimately a full time role. It's home-based unless you're within commutable distance of their London office, where the team gets together three days a week.
Responsibilities
Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
Build and standardise operating procedures, checklists and handover documentation
Quality-check bookings, setting the bar for accuracy and tone
Manage supplier relationships, keeping communication warm and prompt
Partner with the founders on day-to-day operations as the team grows
Requirements
3+ years' experience in operations within luxury travel, a DMC or tour operator
DMC background a real bonus; strong tour operating experience equally welcome
Experience building or improving processes
Comfortable managing multiple projects simultaneously
Excellent written communication, warm and friendly in tone
Highly organised with exceptional attention to detail
We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements. Thank you for your interest in this exclusive opportunity.
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