At a Glance
- Tasks: Manage customer accounts, build relationships, and provide support with their needs.
- Company: Join a dynamic team in North Leicestershire focused on growth and development.
- Benefits: Comprehensive training, career progression, and a supportive work environment.
- Other info: Monday to Friday, 9-5:30 office-based role with great long-term career potential.
- Why this job: Perfect for those eager to learn and make a real impact in customer relations.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24833 - 30351 £ per year.
Are you someone who enjoys speaking to people, building good relationships and learning new things?
Our client is looking for an Internal Account Manager to join their team in North Leicestershire, just off the A46.
This is a great opportunity for someone who is looking to develop their career and become a valued point of contact for a portfolio of customers.
You don't need to have years of experience — what's important is your attitude, personality and willingness to learn .
The company provides a technical product, so there is plenty to learn.
You'll receive around six months of training and support , and you'll need to be comfortable taking notes, asking questions and gradually building your knowledge.
What will you be doing?
You'll be looking after existing customers and helping them with their day-to-day requirements.
This will include: Speaking to customers by phone and email Building good, long-term relationships with existing customers and promoting products that might be of interest to them.
Preparing quotations and working out pricing and margins Answering customer questions and helping with any queries Keeping customers up to date with new products and services that may be useful to them Making sure customer requirements are dealt with accurately and efficiently Getting to know your customers and understanding what they need Working with colleagues across the business to make sure customers receive a good service
Experience: Our client is opern to considering different backgrounds for this position.
You could be a graduate looking for your first career opportunity , or perhaps you're currently working in customer service, administration, sales support or a similar role and are ready to take the next step.
We're looking for someone who: Is confident speaking to people on the phone Enjoys dealing with customers and building relationships Has excellent attention to detail Is comfortable working with numbers and calculating figures Is organised and able to manage different requests Is happy to take notes and absorb a lot of information during the training period Has a positive, friendly and hardworking approach Wants to build a long-term career and progress within a company The product is technical, so there is a lot to learn .
The first six months will involve plenty of training and learning about the products, customers and processes.
You don't need to know everything from day one — what matters is that you're willing to learn, listen and ask questions.
Once you're up to speed, you'll have the opportunity to take ownership of your customers and develop within the business.
This role is Monday-Friday, office based role.
Working hours 9-5.30pm.
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Internal Account Manager employer: Jayfair Recruitment Solutions Limited
Our client is an excellent employer, offering a dynamic work environment in the thriving construction and infrastructure sector. With a strong focus on employee development, they provide opportunities for growth and a supportive culture that values teamwork and communication. The competitive salary, performance-related bonuses, and benefits such as a company pension scheme and onsite parking make this role particularly attractive for those seeking a rewarding career.
Contact Details:
Jayfair Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jayfair Recruitment Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jayfair Recruitment Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jayfair Recruitment Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jayfair Recruitment Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jayfair Recruitment Solutions Limited!
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
