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- Tasks: Lead operational delivery of gas, water, and power services across the UK.
- Company: Established UK infrastructure services provider with a focus on excellence.
- Benefits: Competitive salary, leadership role, and opportunity to shape national operations.
- Why this job: Make a real impact in a growing, technically specialist infrastructure business.
- Qualifications: Senior operational leadership experience in utilities or infrastructure required.
- Other info: Drive performance and safety while collaborating with diverse teams.
The predicted salary is between 72000 - 108000 £ per year.
An established UK infrastructure services provider is seeking an experienced and commercially astute Head of Service Delivery to lead the end-to-end operational delivery of its gas, water and power services across the UK.
The postholder will provide clear ownership across mobilisation, execution and close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions.
The Head of Service Delivery will:
- Own end-to-end service delivery across all operational activities.
- Ensure works are delivered safely, compliantly, on time and within agreed commercial scope.
- Act as the senior operational escalation point for delivery and customer issues.
- Lead short, medium and long-term operational planning.
- Oversee effective deployment of technicians, supervisors, plant and specialist equipment.
- Reduce reactive delivery through structured scheduling and coordination.
- Maintain consistent delivery standards across regions and work types.
- Provide governance oversight across frameworks, programmes and major projects.
- Ensure effective handover from bid/commercial award into delivery.
- Chair programme and delivery review meetings, monitoring risks, variations and recovery actions.
- Ensure operational teams understand contractual scope and commercial boundaries.
- Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes.
- Foster effective working relationships with key customers and framework partners.
- Drive collaboration across operations, programme, customer support, commercial and group functions.
- Identify inefficiencies and standardise processes to reduce reliance on individuals.
- Improve reporting, documentation and communication consistency.
- Support operational readiness for growth within AMP and RIIO regulatory environments.
Experience required:
- Senior operational leadership experience within utilities or infrastructure.
- Experience managing field-based, multi-disciplinary delivery teams.
- Proven commercial awareness with responsibility for operational cost control and margin performance.
- Experience planning, governing and delivering work within regulated environments.
- Confident communicator able to operate effectively at site, customer and senior management level.
- Knowledge of AMP and RIIO regulatory frameworks (desirable).
- Understanding of NEC3 / NEC4 contract environments (desirable).
This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business.
Head of Service Delivery employer: Jayfair Recruitment Solutions Limited
Contact Detail:
Jayfair Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and recent developments in the gas, water, and power sectors. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Service Delivery role. Highlight your leadership skills and operational expertise, especially in managing multi-disciplinary teams and ensuring compliance with industry standards.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your experience in operational leadership and managing multi-disciplinary teams, as well as any relevant knowledge of AMP and RIIO frameworks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully led service delivery in the past and how you can bring that expertise to us.
Showcase Your Commercial Acumen: Since this role requires strong commercial awareness, be sure to include examples of how you've managed costs and improved margin performance in previous positions. We want to see your ability to drive financial success!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Know Your Stuff
Make sure you’re well-versed in the specifics of service delivery within the utilities sector. Brush up on your knowledge of gas, water, and power services, as well as the AMP and RIIO regulatory frameworks. This will show that you’re not just a candidate, but someone who understands the industry inside out.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led operational teams in the past. Think about times when you’ve improved performance or resolved customer issues. Being able to articulate your leadership style and how it aligns with the company’s goals will set you apart.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience with cost control and margin performance. Companies want to see that you can manage budgets effectively while still delivering high-quality service. Bring specific examples of how you’ve achieved this in previous roles.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their operations and express genuine interest in their challenges. This will demonstrate your collaborative approach and ability to foster effective working relationships, which is crucial for the role.
