At a Glance
- Tasks: Build strong client relationships and manage customer orders in a fast-paced environment.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Gain valuable experience and develop your skills in a dynamic role.
- Other info: Opportunity for career growth in a relationship-driven environment.
- Why this job: Make a real impact by solving problems and ensuring client satisfaction.
- Qualifications: 2+ years in customer service, excellent communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment. The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately.
Key Responsibilities
- Develop and maintain strong relationships with assigned clients.
- Manage customer orders, ensuring requirements are met accurately and on time.
- Communicate proactively with clients to manage expectations and provide updates.
- Investigate and resolve customer queries and complaints through to completion.
- Collaborate with internal departments to deliver service excellence and meet agreed service levels.
- Support service improvement initiatives through data analysis and customer insight.
- Ensure compliance with contractual requirements and company processes.
The ideal candidate will have:
- Previous experience in a customer service environment (2+ years).
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A calm, confident, and proactive approach to problem-solving.
- Excellent attention to detail.
- Good working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- A full UK driving licence would be advantageous but is not essential.
This is a fantastic opportunity to join a supportive team and gain valuable experience within a customer-focused, relationship-driven role.
Client Services Account Director (Maternity Cover) in Derby employer: Jayfair Recruitment Solutions Limited
Join a dynamic and supportive team as a Client Services Account Director, where your customer-focused approach will be valued in a fast-paced environment. We offer excellent employee growth opportunities, a collaborative work culture, and the chance to make a meaningful impact by building strong client relationships and delivering exceptional service. Located in a vibrant area, our company prioritises employee well-being and professional development, making it an ideal place for those seeking rewarding employment.
Contact Details:
Jayfair Recruitment Solutions Limited Recruitment Team
