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For Companies At a Glance
- Tasks: Lead a dynamic customer support team and ensure top-notch service delivery.
- Company: Established engineering company making waves in the infrastructure sector.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the go-to leader in a fast-paced role that makes a real difference.
- Qualifications: Experience in customer support management and strong communication skills.
- Other info: Monday to Friday, 8-5 hours with a focus on teamwork and excellence.
Our client is an established engineering company that delivers services to the infrastructure sector. Due to continued growth, our client is now seeking a hands-on Customer Support Supervisor/Team Leader to lead its small customer support/administration team. This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
- Lead and manage the customer support and business administration team.
- Deliver consistently high standards of customer service and communication.
- Act as the senior escalation point for customer queries and service issues.
- Oversee job setup, scheduling, administration, and close-out.
- Support operational teams with coordination, documentation, and planning.
- Ensure accurate data capture to support invoicing, reporting, and performance tracking.
- Maintain strong document control and administrative standards.
- Develop, implement, and improve administrative processes and procedures.
- Support audits and compliance requirements as required.
Our client is looking for someone with previous experience of:
- Managing a small customer support function or administration teams.
- Strong people management and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Competent user of Microsoft Office applications (including Excel).
Due to the nature of the business, experience within the engineering or construction sector would be desirable but not essential. Hours of work are Monday-Friday, 8-5.
Customer Service Team Leader employer: Jayfair Recruitment Solutions Limited
Contact Detail:
Jayfair Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Think about specific examples from your past that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a moment to really understand what the role is all about. Make sure you know the key responsibilities and the skills required. This will help you tailor your CV and cover letter to match what they're looking for.
Showcase Your Experience: When writing your CV, highlight your previous experience in managing customer support or administration teams. Use specific examples that demonstrate your strong people management and communication skills. We want to see how you've made a difference in past roles!
Be Organised and Detail-Oriented: Since this role requires excellent organisational skills and attention to detail, make sure your application reflects that. Keep your CV neat and structured, and double-check for any typos or errors. A polished application shows you care about quality!
Apply Through Our Website: Once you're happy with your CV and cover letter, head over to our website to submit your application. It's the easiest way for us to receive your details, and we can't wait to see what you bring to the table!
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Know the Company Inside Out
Before your interview, make sure you research the engineering company thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can apply these skills to enhance the customer support function.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think of situations where you've had to handle difficult customer queries or manage multiple priorities. Practising your responses will help you articulate your thought process clearly during the interview.
✨Highlight Your Organisational Skills
Given the fast-paced environment of this role, it's crucial to showcase your organisational skills. Be prepared to discuss how you manage your time, prioritise tasks, and ensure accuracy in documentation. Mention any tools or methods you use to stay organised, especially if they relate to Microsoft Office applications like Excel.
