Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the Customer Service Team while ensuring top-notch service.
- Company: Join a leading manufacturing business with a supportive team culture.
- Benefits: Part-time hours, competitive pay, and a chance to develop leadership skills.
- Why this job: Make a difference by guiding a team and enhancing customer experiences.
- Qualifications: Experience in customer service and strong leadership abilities.
- Other info: Flexible part-time role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Our client is an established engineering company that delivers services to the infrastructure sector.
Due to continued growth, our client is now is seeking a hands on Customer Support Supervisor/Team Leaderto lead its smallcustomer support/administration team.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
-
Lead and manage the customer support and business administration team.
-
Deliver consistently high standards of customer service and communication.
-
Act as the senior escalation point for customer queries and service issues.
-
Oversee job setup, scheduling, administration, and close-out.
-
Support operational teams with coordination, documentation, and planning.
-
Ensure accurate data capture to support invoicing, reporting, and performance tracking.
-
Maintain strong document control and administrative standards.
-
Develop, implement, and improve administrative processes and procedures.
-
Support audits and compliance requirements as required.
Our client is looking for someone with previous experience of:-
-
Managing a small customer support function or administration teams.
-
Strong people management and communication skills.
-
Excellent organisational skills and attention to detail.
-
Ability to manage multiple priorities in a fast-paced environment.
-
Competent user of Microsoft Office application (including Excel)
Due to the nature of the business, experience within the engineering or construction sector would be desirable but not essential.
Hours of work, Monday-Friday, 8-5.
Customer Service Team Leader employer: Jayfair Recruitment Solutions Limited
Contact Detail:
Jayfair Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions, especially those related to leadership and customer service. We can’t stress enough how important it is to have examples ready that showcase your experience in motivating and guiding a team.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their expectations for the Customer Service Team Leader role shows that you’re proactive and serious about making an impact.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. We want to see how you've motivated and guided teams in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Leader role. Share your passion for customer service and how you can contribute to our team.
Showcase Your Leadership Skills: In your application, emphasise any previous experience managing or leading a team. We love to see how you’ve inspired others and driven results, so make sure to include specific achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Know the Company Inside Out
Before your interview, make sure you research the manufacturing business thoroughly. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss your leadership style and how it aligns with the company's goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you had to handle difficult customers or team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's current challenges, the company's future plans, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team's success.
