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- Tasks: Lead a team to deliver top-notch customer service and manage workflows.
- Company: Established engineering company with a focus on professional growth.
- Benefits: Full-time hours, Monday to Friday, with a supportive work environment.
- Why this job: Make a difference by leading a team and enhancing customer experiences.
- Qualifications: Strong people management skills and proficiency in Microsoft Office required.
- Other info: Opportunity for career advancement in a dynamic engineering setting.
The predicted salary is between 30000 - 42000 £ per year.
An established engineering company is seeking a Customer Support Supervisor/Team Leader to oversee a small team ensuring professional customer service.
Responsibilities include:
- Managing workflows
- Handling escalated queries
- Supporting administrative processes
The ideal candidate will have strong people management and organisational skills, as well as proficiency in Microsoft Office. This position offers a full-time schedule from Monday to Friday, emphasizing attention to detail and effective communication.
Customer Service Team Lead - Engineering Ops & Admin employer: Jayfair Recruitment Solutions Limited
Contact Detail:
Jayfair Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - Engineering Ops & Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Customer Service Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your organisational skills by creating a portfolio of your past achievements in customer service. Include examples of how you've handled escalated queries or improved workflows, as this will demonstrate your capability to lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Lead - Engineering Ops & Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've led teams and handled escalated queries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead role. Share your passion for customer support and how your skills align with our needs.
Showcase Your Organisational Skills: Since this role involves managing workflows, be sure to mention any tools or methods you use to stay organised. We love seeing candidates who can juggle multiple tasks while keeping everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Know Your Stuff
Make sure you’re familiar with the company’s engineering operations and customer service standards. Research their products and services, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to handle escalated queries and maintain workflow efficiency, as these are key aspects of the role.
✨Master Microsoft Office
Since proficiency in Microsoft Office is crucial, brush up on your skills before the interview. Be ready to discuss how you’ve used these tools to enhance productivity and streamline processes in previous roles.
✨Communicate Clearly
Effective communication is vital for this position. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you convey your ideas effectively.
