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- Tasks: Join our team to handle customer calls, prepare quotes, and manage deliveries.
- Company: Be part of a supportive company focused on excellent customer service.
- Benefits: Enjoy a bonus scheme, training opportunities, and a friendly work environment.
- Why this job: This role offers hands-on experience and a chance to develop your skills in a dynamic setting.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Work hours are flexible, either 9-5 or 8-4, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
Our client is seeking a highly organised and proactive Customer Service Administrator to join their team. Joining an established team, this role is crucial in ensuring our clients' customers receive an excellent service.
Key Responsibilities:
- Answering incoming calls and responding to customer enquiries.
- Preparing accurate and detailed quotations.
- Organising deliveries and collections efficiently.
- Updating and maintaining the internal CRM system.
- Handling all customer enquiries with care and attention to detail.
- Chasing up quotes and following through to completion.
- Liaising with the operations team to ensure seamless service.
Experience required:
- Strong communication and organisational skills.
- Proficient in Microsoft Office and experience with CRM systems.
- Ability to multitask and manage time effectively.
- Positive attitude and willingness to learn.
- Previous experience in a similar role is advantageous.
Benefits:
- Company bonus scheme.
- On-the-job training and development opportunities.
- Company pension.
- Discounts and incentives.
- Supportive and friendly work environment.
Please send an up to date CV to apply. Hours of work are either 9-5 or 8-4 Monday-Friday. This role is based on site at Worksop.
Customer Service Administrator in Worksop employer: Jayfair Recruitment Solutions Limited
Contact Detail:
Jayfair Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Worksop
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer enquiries more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your CRM skills. Since experience with CRM systems is essential, consider taking a quick online course or tutorial to ensure you're comfortable navigating these platforms before your interview.
✨Tip Number 3
Practice your communication skills. As a Customer Service Administrator, you'll need to convey information clearly and professionally, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 4
Showcase your organisational skills. Think of examples from your past experiences where you've successfully managed multiple tasks or projects at once, as this will highlight your ability to multitask in a busy environment.
We think you need these skills to ace Customer Service Administrator in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong communication and organisational skills, as well as your proficiency in Microsoft Office and CRM systems. Use specific examples from previous roles to demonstrate your experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention how your previous experience aligns with the responsibilities of the Customer Service Administrator role and express your enthusiasm for joining the team.
Highlight Relevant Experience: In your application, emphasise any previous customer service roles you've held. Detail your ability to multitask and manage time effectively, as these are key skills for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to multitask effectively.
✨Demonstrate Strong Communication
Since the role involves answering calls and responding to enquiries, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the questions asked.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do some research on common CRM tools and be prepared to explain how you would adapt to using one. This shows your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of scenarios where you resolved issues or improved customer satisfaction, and be ready to share these examples.
