At a Glance
- Tasks: Provide multi-level IT support and assist with infrastructure projects and security initiatives.
- Company: Join a growing organisation during an exciting technology transformation.
- Benefits: Hybrid work model, clear progression path, and exposure to modernisation projects.
- Other info: Collaborate with experienced leaders and enhance your career in infrastructure and cyber security.
- Why this job: Make a real impact in a dynamic tech environment while expanding your skills.
- Qualifications: Experience in IT support, strong Windows administration, and customer satisfaction focus.
The predicted salary is between 30000 - 40000 € per year.
An opportunity has arisen for a skilled and customer-focused IT Support Engineer to join a growing organisation during a period of technology transformation and business expansion. The successful candidate will provide multi-level IT support across infrastructure, end-user services, networks, and business applications while working closely with the organisation’s Managed Service Provider (MSP). The role will also involve supporting infrastructure projects, upgrades, migrations, deployments, and security initiatives designed to modernise and strengthen the technology environment.
Key Responsibilities
- Deliver all levels of IT support across end-user devices, servers, networks, and business applications
- Act as an escalation point for incidents and service issues, ensuring SLA adherence and effective resolution
- Maintain and support infrastructure including servers, storage, networking, cloud and on-premise systems
- Perform routine monitoring, patching, backups, maintenance and health checks
- Support infrastructure projects including system migrations, upgrades, deployments, and technology rollouts
- Assist with implementing and maintaining security controls and compliance activities
- Support testing, deployment, documentation and transition of new systems into business-as-usual support
- Participate in change management processes, including implementation and post-change validation
- Apply structured and repeatable approaches to troubleshooting, deployments, and service improvements
- Work collaboratively with internal stakeholders and third-party providers to maintain service quality and continuous improvement
Experience required:
- Proven experience delivering multi-level IT support across infrastructure and end-user environments
- Strong administration experience within Windows environments
- Experience supporting end-user devices, desktops, laptops, and endpoint technologies
- Working knowledge of ITIL-based service delivery and structured troubleshooting methodologies
- Demonstrated ability to deliver excellent stakeholder and customer satisfaction
Desirable Skills:
- Experience supporting or contributing to infrastructure and transformation projects
- Practical knowledge of virtualisation technologies such as VMware or Hyper-V
- Familiarity with cloud platforms and hybrid environments
- Understanding of endpoint management, networking fundamentals, and security best practices including:
- Intune or SCCM
- DNS and DHCP
- Patching and vulnerability management
- Access control and security policies
This role offers a clear progression path for an individual seeking to expand their technical capability within infrastructure and cyber security. The successful candidate will gain valuable exposure to modernisation projects, security initiatives and scalable IT operations while working alongside experienced leadership in a technically evolving environment. This role is Monday-Friday, hybrid with a minimum of 3 days a week in the office. The ability to commute to the office is essential.
It Support Engineer in Alfreton employer: Jayfair Recruitment Solutions Limited
Join a dynamic and forward-thinking organisation as an IT Support Engineer, where you will be at the forefront of technology transformation and business expansion. Our collaborative work culture fosters continuous learning and professional growth, offering you the chance to enhance your skills in a supportive environment while contributing to impactful infrastructure projects. With a hybrid working model and a commitment to employee development, we provide a unique opportunity for those looking to make a meaningful impact in the IT landscape.
Contact Detail:
Jayfair Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer in Alfreton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues or projects mentioned in the job description. This will help you demonstrate your problem-solving skills and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace It Support Engineer in Alfreton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in delivering multi-level IT support, especially in infrastructure and end-user environments. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our IT Support Engineer role. Mention specific projects or experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Showcase Your Technical Skills:Don’t forget to list your technical skills clearly, especially those related to Windows environments, virtualisation technologies, and cloud platforms. We’re keen on seeing your familiarity with tools like Intune or SCCM, so make sure they stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Jayfair Recruitment Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and ITIL-based service delivery. Be ready to discuss your experience with multi-level IT support and any specific projects you've worked on that relate to infrastructure or end-user services.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your structured troubleshooting methodologies and how they led to effective resolutions.
✨Demonstrate Customer Focus
Since this role emphasises customer satisfaction, think of instances where you've gone above and beyond for users. Be ready to explain how you ensure SLA adherence and maintain service quality while working with internal stakeholders and third-party providers.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's technology transformation and the role's involvement in infrastructure projects. This shows your genuine interest in the position and helps you understand how you can contribute to their goals.
