At a Glance
- Tasks: Be the friendly face of our service lane, guiding customers through their automotive experience.
- Company: Join a family-owned auto group that values diversity and inclusivity.
- Benefits: Enjoy medical and dental coverage, paid time off, and flexible work schedules.
- Other info: Great growth opportunities and a supportive team environment await you.
- Why this job: Make a real difference in customer experiences while learning about the automotive industry.
- Qualifications: Bring your customer service skills and a positive attitude; no automotive experience needed!
The predicted salary is between 25000 - 30000 € per year.
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Benefits
- Medical and Dental
- 401K Plan with Matching
- Paid Personal Days
- Paid Vacation
- 6 Paid Holidays
- Longevity Bonuses
- Birthday off
- Paid Referral Bonus Program
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Discounts on products and services
Responsibilities
- Answer the phones, schedule customer service appointments
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Valid DL
- Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)
Jay Hatfield Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Motorsports Service Advisor employer: Jay Hatfield Auto Group
At Jay Hatfield Auto Group, we pride ourselves on being a family-owned and operated business that values long-term job security and employee growth. Our inclusive work culture fosters a supportive environment where Service Advisors can thrive, offering competitive benefits such as medical and dental coverage, a 401K plan with matching, and flexible work schedules. With opportunities for paid training and discounts on products and services, we are dedicated to ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Motorsports Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Jay Hatfield Auto Group and understand their values, services, and customer approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership. Role-play with friends or family to get comfortable explaining processes and handling customer inquiries. The more confident you are, the better you'll connect with customers.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make a huge difference in getting noticed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Motorsports Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Since the role is all about customer experience, make sure to highlight any previous roles where you’ve excelled in customer service. We want to see how you’ve made a positive impact on customers in your past jobs!
Be Organised and Friendly:Your personality matters! Let us know how you stay organised and maintain a friendly demeanour, even when things get busy. A great attitude can really shine through in your application.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing applicants who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jay Hatfield Auto Group
✨Know Your Stuff
Familiarise yourself with the automotive industry basics, especially if you're new to it. Understand the products and services offered by the company, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share examples from your past jobs where you provided excellent service. Whether it's from retail, hospitality, or any other field, highlight how you handled difficult situations and ensured customer satisfaction.
✨Practice Your Communication
Effective communication is key for a Service Advisor. Practice explaining complex ideas simply and clearly. You might even want to role-play with a friend, simulating customer interactions to build your confidence and refine your approach.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally and well-groomed. This not only shows respect for the interviewers but also reflects the professional image you’ll need to maintain in the role.
