At a Glance
- Tasks: Manage key customer accounts and ensure exceptional service delivery.
- Company: Join a leading UK manufacturer of high-quality sleep products.
- Benefits: Competitive salary, supportive team environment, and personal development opportunities.
- Other info: Full UK driving licence required; travel involved.
- Why this job: Build lasting relationships and make a real impact in customer care.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Dewsbury, West Yorkshire
Full Time | Permanent
Jay-Be is one of the UK's leading manufacturers of high-quality sleep products and contract furniture. We are looking for a Contracts and Hospitality Account Manager to join our team and become the key point of contact for our valued customers. This is not a sales role. Our focus is on delivering exceptional customer care and building long-term relationships with existing customers. You'll work closely with customers and internal departments to ensure orders are delivered smoothly, issues are resolved quickly and service levels remain first class.
Key Responsibilities
- Manage relationships with key customer accounts.
- Coordinate customer projects and requirements with internal teams.
- Handle enquiries, aftersales support and issue resolution.
- Ensure products are delivered on time and to the required standards.
- Maintain accurate customer information and documentation.
- Conduct customer reviews and provide regular updates.
- Support product training and attend customer meetings and industry events.
What We're Looking For
- Experience in customer service, account management or client relationship management.
- Excellent communication and organisational skills.
- Ability to build strong relationships with customers and colleagues.
- A proactive approach and a desire to deliver outstanding service.
- Experience within manufacturing, furniture, or contract interiors market.
- Travel will be required, so a full UK driving licence is necessary.
What We Offer
- A stable and growing UK manufacturing business.
- A friendly and supportive team environment.
- Opportunities for personal development and progression.
- Salary and benefits package £40,000 to £50,000 based on experience.
Successful Applicants will be contacted during w/c 20th July.
Contracts & Hospitality Account Manager in Dewsbury employer: Jay-Be®
At Jay-Be, we pride ourselves on being a leading manufacturer of high-quality sleep products and contract furniture, offering a supportive and friendly work environment in Dewsbury, West Yorkshire. As a Contracts & Hospitality Account Manager, you'll enjoy opportunities for personal development and progression while building meaningful relationships with our valued customers, all within a stable and growing UK manufacturing business that prioritises exceptional customer care.
