At a Glance
- Tasks: Manage customer accounts and ensure exceptional service delivery.
- Company: Join a leading UK manufacturer of sleep products and furniture.
- Benefits: Competitive salary, supportive team, and personal development opportunities.
- Other info: Stable environment with growth potential and travel opportunities.
- Why this job: Build lasting relationships and make a real impact in customer care.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Dewsbury, West Yorkshire
Full Time | Permanent
Jay-Be is one of the UK's leading manufacturers of high-quality sleep products and contract furniture. We are looking for a Contracts and Hospitality Account Manager to join our team and become the key point of contact for our valued customers. This is not a sales role. Our focus is on delivering exceptional customer care and building long-term relationships with existing customers. You'll work closely with customers and internal departments to ensure orders are delivered smoothly, issues are resolved quickly and service levels remain first class.
Key Responsibilities
- Manage relationships with key customer accounts.
- Coordinate customer projects and requirements with internal teams.
- Handle enquiries, aftersales support and issue resolution.
- Ensure products are delivered on time and to the required standards.
- Maintain accurate customer information and documentation.
- Conduct customer reviews and provide regular updates.
- Support product training and attend customer meetings and industry events.
What We're Looking For
- Experience in customer service, account management or client relationship management.
- Excellent communication and organisational skills.
- Ability to build strong relationships with customers and colleagues.
- A proactive approach and a desire to deliver outstanding service.
- Experience within manufacturing, furniture, or contract interiors market.
- Travel will be required, so a full UK driving licence is necessary.
What We Offer
- A stable and growing UK manufacturing business.
- A friendly and supportive team environment.
- Opportunities for personal development and progression.
- Salary and benefits package £40,000 to £50,000 based on experience.
Successful Applicants will be contacted during w/c 20th July.
Contracts Hospitality Account Manager employer: Jay-Be®
At Jay-Be, we pride ourselves on being a leading employer in the manufacturing sector, offering a supportive and friendly team environment in Dewsbury, West Yorkshire. Our commitment to exceptional customer care fosters strong relationships, while our focus on personal development ensures that employees have ample opportunities for growth and progression within the company. With a competitive salary and benefits package, joining us as a Contracts and Hospitality Account Manager means becoming part of a stable and innovative organisation dedicated to quality and service excellence.
