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For Companies At a Glance
- Tasks: Manage parts operations, support engineers, and process orders efficiently.
- Company: Leading global supplier of construction equipment based in Peterborough.
- Benefits: Competitive pay, training opportunities, and a dynamic work environment.
- Why this job: Join a team that values customer service and teamwork in a thriving industry.
- Qualifications: Strong communication skills and ability to work both independently and in a team.
- Other info: Opportunity for career growth and development in a supportive atmosphere.
My client is a leading supplier of construction equipment, with a brand recognised across the world. From their site in Peterborough, they service and prepare OEM products across a wide area, either in the depot or at the customer’s site. We specialise in the sales and customer support of Construction, Industrial, Recycling and Waste machinery.
Main Purpose of the Role:
The primary focus of this role is to manage the back counter operation, supporting engineers, processing parts efficiently, and ensuring excellent internal service levels. The role also includes responsibility for online shop orders and providing support across other areas of the Parts Department, including the retail and service counters during peak periods.
Key Responsibilities:
- Provide professional support to engineers and customers via the back counter, telephone, and online shop
- Accurately identify, process, and supply parts to internal and external customers
- Manage and fulfil online shop orders efficiently and accurately
- Support service and retail counters during busy periods
- Answer incoming calls promptly and return messages efficiently
- Pick, prepare, and issue parts for service jobs, ensuring readiness for engineers
- Process VOR and service exchange parts in line with company procedures
- Book in deliveries, maintain accurate stock records, and manage bin locations
- Ensure all paperwork and system entries are completed accurately and on time
- Maintain high standards of housekeeping, health & safety, and security
- Operate a forklift safely and responsibly (training provided if required)
- Contribute positively to team performance and deliver excellent customer service
Essential:
- Strong verbal and written communication skills, including telephone communication
- Ability to work effectively both independently and as part of a team
- Excellent time management and organisational skills
- Proactive mindset with strong drive and determination
- Ability to analyse information and solve problems methodically
- Commercial awareness and understanding of business priorities
- Flexible and adaptable approach to work
- Self-motivated with the confidence to take initiative
Personal Attributes:
- Ability to perform under pressure and meet tight deadlines
- High attention to detail and quality-focused
- Honest, reliable, and dependable with good timekeeping
- Professional, positive, and cooperative attitude
- Strong customer-focused approach
- Full UK driving licence
- Full driving Fork Lift Truck driving licence - desirable
Parts Advisor in Peterborough employer: Jaxdene Solutions Limited
Contact Detail:
Jaxdene Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in construction and machinery. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Parts Advisor in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your relevant experience in customer support and parts management, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your proactive mindset and how you can contribute to our team’s success at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can analyse information and solve problems methodically, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Good luck!
How to prepare for a job interview at Jaxdene Solutions Limited
✨Know Your Parts
Familiarise yourself with the types of parts and equipment the company supplies. Being able to discuss specific products or services during the interview shows that you’re genuinely interested and have done your homework.
✨Showcase Your Communication Skills
Since strong verbal and written communication is essential for this role, practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter, like answering customer queries or supporting engineers.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully solved problems in previous roles. This could involve managing stock levels or handling customer complaints. Highlighting your proactive mindset will impress the interviewers.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you’ve worked effectively in a team and adapted to changing situations. The ability to support service and retail counters during busy periods is crucial, so share relevant experiences that showcase your adaptability.
