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- Tasks: Provide first-level IT support and troubleshoot user equipment globally.
- Company: Join JATO Dynamics, a leader in automotive market intelligence.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Work in a collaborative culture that values integrity and innovation.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in service desk roles and knowledge of ITIL principles preferred.
The predicted salary is between 30000 - 40000 £ per year.
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world’s most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.
Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.
Due to an internal promotion, we are seeking a proactive, customer‑focused Service Desk Analyst (End User Computing Analyst) to join our Global Technology Team based in Uxbridge. This role operates on a rotating shift pattern between 08:00 and 18:00, working 40 hours per week.
In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.
Key Responsibilities- Monitor the Service Desk queue within Jira, reassigning tickets where required
- Troubleshoot, diagnose and fix faulty user equipment and operating systems
- Resolving a high percentage of incidents at first point of contact, following knowledge base articles
- Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
- Liaise with third party software and hardware suppliers
- Experience working within a service desk role / environment before
- Understanding of ITIL principles - desirable
- Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
- Working knowledge of desktop technologies, including Windows and Active Directory
- Previous experience working with an ITSM tool before, ideally Jira
- Basic knowledge of Web Application management
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries
JATO core values are Integrity, People First, Collaboration, Innovation and Excellence. JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
Service Desk Analyst (End User Computing Analyst) in Uxbridge employer: JATO Dynamics
Contact Detail:
JATO Dynamics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (End User Computing Analyst) in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JATO Dynamics on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL principles and Office 365 knowledge. We want to see that you’re not just a tech whiz but also someone who understands the bigger picture of customer service.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you’ve resolved issues quickly and effectively. We love candidates who can think on their feet and keep our colleagues happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at JATO Dynamics.
We think you need these skills to ace Service Desk Analyst (End User Computing Analyst) in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any previous service desk experience and your familiarity with tools like Jira and Office 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with JATO's core principles. Keep it concise but impactful!
Showcase Your Communication Skills: Since you'll be liaising with colleagues globally, it's essential to demonstrate your excellent communication skills in your application. Use clear and professional language throughout your documents.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to the right team!
How to prepare for a job interview at JATO Dynamics
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around the Office 365 Suite and desktop technologies. Familiarise yourself with common issues and solutions that a Service Desk Analyst might encounter. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since you'll be liaising with colleagues from different regions, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for resolving issues quickly.
✨Understand the Company Culture
JATO Dynamics values integrity, collaboration, and innovation. Research their core values and think of examples from your past experiences that align with these. Showing that you fit into their culture can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team dynamics or how they measure success in the Service Desk role, which can also give you valuable insights.