At a Glance
- Tasks: Provide first-level IT support and troubleshoot user equipment for a global team.
- Company: Join JATO Dynamics, a leader in automotive market intelligence with a vibrant culture.
- Benefits: Full-time role with career growth opportunities and a supportive work environment.
- Other info: Work onsite in Uxbridge, collaborating with diverse colleagues from around the world.
- Why this job: Be part of an innovative team making a real impact in the automotive industry.
- Qualifications: Experience in service desk roles and knowledge of Office 365 applications required.
The predicted salary is between 30000 - 40000 £ per year.
Apply for End User Computing Analyst at JATO Dynamics in Uxbridge, ENG, GB. This Full time on site position offers great opportunities for career growth.
About Us
JATO Dynamics is a global company and the leading provider of automotive market intelligence.
With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.
Our vision.
Our vision is to be the world’s most exciting leader in automotive business intelligence solutions.
We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations.
Our JATO colleagues are partners in our future and stakeholders in our desires.
Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.
Role Overview
We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge.
Please note you will be required to work onsite 4 – 5 days a week, between the hours of 08:00 – 18:00 on a rotating shift pattern.
In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.
Key Responsibilities
- Monitor the Service Desk queue within Jira and reassign tickets where required.
- Troubleshoot, diagnose and fix faulty user equipment and operating systems.
- Resolve a high percentage of incidents at first point of contact, following knowledge base articles.
- Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles.
- Liaise with third party software and hardware suppliers.
- Key Requirements
- Experience working within a service desk role / environment before.
- Understanding of ITIL principles – desirable.
- Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams.
- Working knowledge of desktop technologies, including Windows and Active Directory.
- Previous experience working with an ITSM tool before, ideally Jira.
- Basic knowledge of Web Application management.
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries.
- Values
JATO core values are Integrity, People First, Collaboration, Innovation and Excellence.
JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world.
We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
Department Technology Role – Technology Service Operations. Locations – Uxbridge – United Kingdom. Work Location – Office Based.
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