At a Glance
- Tasks: Provide first-level IT support and troubleshoot user equipment globally.
- Company: Join JATO Dynamics, a leader in automotive market intelligence.
- Benefits: Gain valuable experience in a dynamic tech environment with a focus on innovation.
- Other info: Work onsite 4-5 days a week with excellent career growth opportunities.
- Why this job: Be part of a global team making a real impact in the automotive industry.
- Qualifications: Experience in service desk roles and knowledge of ITIL principles preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Us
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.
Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision‑making and business results.
Role Overview
We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge. Please note you will be required to work onsite 4‑5 days a week, between the hours of 08.00‑18.00 on a rotating shift pattern. In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.
Key Responsibilities
- Monitor the Service Desk queue within Jira, reassigning tickets where required
- Troubleshoot, diagnose and fix faulty user equipment and operating systems
- Resolving a high percentage of incidents at first point of contact, following knowledge base articles
- Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
- Liaise with third party software and hardware suppliers
Key Requirements
- Experience working within a service desk role / environment before
- Understanding of ITIL principles — desirable
- Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
- Working knowledge of desktop technologies, including Windows and Active Directory
- Previous experience working with an ITSM tool before, ideally Jira
- Basic knowledge of Web Application management
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries
Our values JATO core values are Integrity, People First, Collaboration, Innovation and Excellence. JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
End User Computing Analyst in Uxbridge employer: JATO Dynamics
At JATO Dynamics, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement within our global operations. Located in a vibrant environment, we provide our team with the resources and support needed to thrive, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Analyst in Uxbridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JATO Dynamics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JATO Dynamics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JATO Dynamics!
✨Direct Apply to JATO Dynamics
Let's not forget to apply directly through the JATO Dynamics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing Analyst in Uxbridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JATO Dynamics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JATO Dynamics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JATO Dynamics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
