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- Tasks: Provide first-level IT support to colleagues globally and troubleshoot user issues.
- Company: Join JATO Dynamics, a leading provider of automotive market intelligence.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic workplace with a focus on collaboration and innovation.
- Why this job: Be part of a global team and make a real impact in tech support.
- Qualifications: Experience in service desk roles and knowledge of ITIL principles preferred.
The predicted salary is between 30000 - 40000 £ per year.
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.
Due to an internal promotion, we are seeking a proactive, customer‑focused Service Desk Analyst (End User Computing Analyst) to join our Global Technology Team onsite in Uxbridge. This role operates on a rotating shift pattern between 08:00 and 18:00, working 40 hours per week.
In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.
Key Responsibilities- Monitor the Service Desk queue within Jira, reassigning tickets where required
- Troubleshoot, diagnose and fix faulty user equipment and operating systems
- Resolving a high percentage of incidents at first point of contact, following knowledge base articles
- Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
- Liaise with third party software and hardware suppliers
- Experience working within a service desk role / environment before
- Understanding of ITIL principles - desirable
- Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
- Working knowledge of desktop technologies, including Windows and Active Directory
- Previous experience working with an ITSM tool before, ideally Jira
- Basic knowledge of Web Application management
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries
JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
Service Desk Analyst (End User Computing Analyst) in London employer: JATO Dynamics
Contact Detail:
JATO Dynamics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (End User Computing Analyst) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JATO Dynamics on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your problem-solving skills.
✨Tip Number 3
Show your passion for technology! During interviews, share examples of how you've tackled tech challenges in the past. This will demonstrate your proactive attitude and fit with JATO's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the JATO team.
We think you need these skills to ace Service Desk Analyst (End User Computing Analyst) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any previous service desk experience and familiarity with tools like Jira, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your values align with ours at JATO. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since you'll be liaising with colleagues globally, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JATO Dynamics
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL principles and the Office 365 Suite. Familiarise yourself with Jira, as it’s crucial for monitoring tickets. Being able to discuss your previous experience in a service desk role will show that you’re ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot and resolved issues in the past. Think about times when you’ve fixed faulty user equipment or operating systems at first contact. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Communicate Clearly
Since you'll be liaising with colleagues across different regions, practice articulating your thoughts clearly and concisely. Use examples from your past roles to showcase your communication skills, both verbal and written. This is key to ensuring smooth collaboration within the team.
✨Embrace the Company Values
Familiarise yourself with JATO's core values: Integrity, People First, Collaboration, Innovation, and Excellence. Be prepared to discuss how you embody these values in your work. Showing that you align with their culture can set you apart from other candidates.