At a Glance
- Tasks: Provide first-level IT support and troubleshoot user equipment issues.
- Company: Join JATO Dynamics, a global leader in technology with a diverse team.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Other info: Work onsite in Uxbridge with opportunities for growth in a dynamic team.
- Why this job: Make a real difference by helping colleagues solve tech problems every day.
- Qualifications: Experience in a service desk role and knowledge of Office 365 is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge. Please note you will be required to work onsite 4 -5 days a week, between the hours of 08.00 - 18.00 on a rotating shift pattern.
In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.
Key Responsibilities:- Monitor the Service Desk queue within Jira, reassigning tickets where required
- Troubleshoot, diagnose and fix faulty user equipment and operating systems
- Resolving a high percentage of incidents at first point of contact, following knowledge base articles
- Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
- Liaise with third party software and hardware suppliers
- Experience working within a service desk role / environment before
- Understanding of ITIL principles - desirable
- Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
- Working knowledge of desktop technologies, including Windows and Active Directory
- Previous experience working with an ITSM tool before, ideally Jira
- Basic knowledge of Web Application management
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries
JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
End User Computing Analyst in Uxbridge employer: JATO Dynamics Ltd
JATO Dynamics is an excellent employer, offering a dynamic work environment in Uxbridge where diversity and collaboration thrive. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working alongside a global team dedicated to providing top-notch IT support. Enjoy the benefits of a supportive culture that values your contributions and fosters meaningful career advancement.
