At a Glance
- Tasks: Provide first-level IT support and troubleshoot user equipment globally.
- Company: Join JATO Dynamics, a diverse global tech company in Uxbridge.
- Benefits: Gain hands-on experience with competitive pay and a supportive team.
- Other info: Work onsite 4-5 days a week with excellent career growth opportunities.
- Why this job: Make a real difference by helping colleagues solve tech issues daily.
- Qualifications: Experience in service desk roles and knowledge of ITIL principles preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge. Please note you will be required to work onsite 4 -5 days a week, between the hours of 08.00 - 18.00 on a rotating shift pattern. In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.
Key Responsibilities:
- Monitor the Service Desk queue within Jira, reassigning tickets where required
- Troubleshoot, diagnose and fix faulty user equipment and operating systems
- Resolving a high percentage of incidents at first point of contact, following knowledge base articles
- Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
- Liaise with third party software and hardware suppliers
Key Requirements:
- Experience working within a service desk role / environment before
- Understanding of ITIL principles - desirable
- Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
- Working knowledge of desktop technologies, including Windows and Active Directory
- Previous experience working with an ITSM tool before, ideally Jira
- Basic knowledge of Web Application management
- Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries
JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JATO Dynamics Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JATO Dynamics Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace End User Computing Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JATO Dynamics Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JATO Dynamics Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JATO Dynamics Ltd!
How to prepare for a job interview at JATO Dynamics Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
