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For Companies At a Glance
- Tasks: Lead the OnSite team, ensuring exceptional service and efficient supply chain management.
- Company: Join ERIKS UK&I, a leader in industrial supply chain solutions.
- Benefits: Enjoy 25 days leave, health support, and a competitive salary.
- Why this job: Make a real impact by optimising customer operations and enhancing efficiency.
- Qualifications: Experience in customer relations and strong leadership skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Operations Manager role at ERIKS UK&I – OnSite Division. The OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
About The Role
The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
Responsibilities
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Key Skills, Experience & Requirements
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
Working Hours
Mon – Fri: 07:00 – 15:30 (Total Hours: 40, Breaks: 30 mins)
Benefits
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work.
Time Off
- 25 days annual leave + bank holidays.
- Option to buy up to 5 extra days.
- 1 paid wellbeing day per year.
Health & Wellbeing
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support.
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy.
- Medical second opinions, lifestyle coaching, and wellness discounts.
Security & Support
- Company sick pay from day one.
- Contributory pension scheme.
- Group income protection (after qualifying period).
- Life assurance.
Extra Perks
- Company car or allowance.
- Cycle to Work scheme.
- Enhanced Maternity, Paternity & Adoption leave.
- Fertility leave and support.
Location
Malton, United Kingdom.
Equal Opportunity
ERIKS is an Equal Opportunities Employer.
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Customer Operations Manager employer: Jason Gioia Photography
Contact Detail:
Jason Gioia Photography Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ERIKS or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ERIKS, their OnSite operations, and the specific challenges they face. This way, you can show them you're not just another candidate but someone who truly gets their business.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on common questions for Customer Operations Managers and make sure you can articulate your experience in managing customer relationships and KPIs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Operations Manager role. Highlight your experience in managing customer relationships and operational efficiency, as these are key for us at ERIKS.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you’ve successfully resolved customer issues in the past. We want to see your personality and passion for the role!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any specific KPIs you've managed or improvements you've implemented. This will help us see how you can contribute to our goals at ERIKS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jason Gioia Photography
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Manager. Understand how to manage customer relationships and ensure service excellence. Be ready to discuss specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
✨Showcase Your Leadership Skills
As a potential line manager, it's crucial to highlight your leadership experience. Prepare to share stories about how you've successfully managed teams, motivated staff, and aligned performance with operational objectives. This will show that you can lead the OnSite team effectively.
✨Demonstrate Operational Expertise
Be prepared to discuss your knowledge of operational processes and how you've implemented improvements in previous roles. Think about specific KPIs you've managed and how you ensured compliance with service level agreements. This will illustrate your capability to enhance efficiency and accuracy in stores management.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalated risks. Practice responding to hypothetical scenarios related to customer issues or operational challenges. This will help you convey your strategic thinking and ability to deliver satisfactory outcomes under pressure.
