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For Companies At a Glance
- Tasks: Lead the OnSite team, ensuring exceptional service and operational excellence.
- Company: Join ERIKS UK&I, a leader in industrial supply chain solutions.
- Benefits: Enjoy 25 days annual leave, health support, and a competitive salary.
- Why this job: Make a meaningful impact while building strong customer relationships.
- Qualifications: Experience in customer management and leadership skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division Powering Industry from the Inside Out
At ERIKS UK&I, our OnSite teams are based directly on‑site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
We are trusted supply chain experts who support operational success from within. Our presence on‑site allows us to build strong, trusted partnerships and deliver tailored, data‑driven solutions that add value where it matters most at the heart of our customers\’ operations.
If you enjoy solving problems, working in an inclusive team environment, and making a meaningful impact, you’ll find your place with us. We believe diverse perspectives help us build better solutions together.
Job Location
Cookstown, Northern Ireland, United Kingdom
About the Role
The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day‑to‑day execution of the customer contract, delivering exceptional service and stores management excellence.
Key Responsibilities
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders
- Act as the first point of contact for escalated risks and low‑level issue resolution, ensuring timely and satisfactory outcomes
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives
- Ensure compliance with service level agreements and contractual customer requirements
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded
- Manage the OnSite budget with commercial responsibility for revenue and margin growth
- Leverage tools and resources to identify opportunities for increasing profitability
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer
- Identify opportunities to introduce value‑added services and initiatives that benefit the customer and support ERIKS growth
- Collaborate with cross‑functional teams and Product Business Units to align solutions with customer needs
Qualifications & Experience
- Line manager responsibility
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long‑term partnerships
- Leadership and people management
- Operational expertise
- KPI Management
- Continuous Improvement
- Collaboration
- HSEQ knowledge
- Full UK/Ireland driving licence required
Working Hours
Mon – Fri: 07:00 – 16:00
Total Hours: 40
Breaks: 60 mins
Benefits
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work.
Annual Leave
- 25 days annual leave + bank holidays
- Option to buy up to 5 extra days
- 1 paid wellbeing day per year
Health & Wellbeing
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy
- Medical second opinions, lifestyle coaching, and wellness discounts
Security & Support
- Company sick pay from day one
- Contributory pension scheme
- Life assurance
Extra Perks
- Company car or allowance
- Cycle to Work scheme
- Enhanced maternity, paternity & adoption leave
- Fertility leave and support
About ERIKS
We’re ERIKS, a leading specialised industrial service provider. Our mission is simple: to make industry work better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We deliver innovative solutions and technical expertise to keep industry moving forward and build a culture where everyone feels seen, heard, and valued.
ERIKS is an Equal Opportunities Employer.
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Customer Operations Manager employer: Jason Gioia Photography
Contact Detail:
Jason Gioia Photography Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at ERIKS through LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ERIKS, their values, and the specifics of the Customer Operations Manager role. Be ready to discuss how your experience aligns with their needs and how you can contribute to their success.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples from your past where you've tackled challenges head-on. This is key for a role that focuses on managing customer relationships and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at ERIKS and making a meaningful impact.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer operations and relationship management. We want to see how your skills align with the role of Customer Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves resolving issues and optimising processes, share specific examples of how you've tackled challenges in previous positions. We love to see candidates who can think on their feet and come up with effective solutions!
Highlight Team Collaboration: As a Customer Operations Manager, you'll be working closely with various teams. Make sure to mention any experiences where you collaborated with others to achieve common goals. We value teamwork and want to know how you contribute to a positive team environment!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at ERIKS UK&I!
How to prepare for a job interview at Jason Gioia Photography
✨Know Your Customer Operations
Make sure you understand the key responsibilities of a Customer Operations Manager. Familiarise yourself with how to manage customer relationships, handle inquiries, and resolve issues effectively. This will help you demonstrate your expertise and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
As a line manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on performance alignment and operational objectives. Highlight your ability to motivate and develop team members to achieve their best.
✨Understand KPIs and Operational Efficiency
Be ready to discuss how you’ve managed KPIs in previous roles. Think about specific metrics you've improved and how you implemented processes for operational efficiency. This shows that you can not only meet but exceed performance expectations.
✨Emphasise Collaboration and Problem-Solving
Since this role involves working with cross-functional teams, prepare to talk about your collaborative experiences. Share instances where you identified opportunities for improvement and how you worked with others to implement solutions that benefited customers and the business.
