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For Companies At a Glance
- Tasks: Lead customer operations, manage contracts, and ensure exceptional service delivery.
- Company: Join ERIKS, a leading industrial service provider with a focus on innovation.
- Benefits: 25 days annual leave, health support, company car, and enhanced family leave.
- Why this job: Make a real impact in a supportive team while optimising the industrial supply chain.
- Qualifications: Experience in customer relations, leadership skills, and operational expertise required.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division Powering Industry from the Inside Out. At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly. We’re not just engineers on tools; we’re trusted supply‑chain experts who support operational success from within.
Our presence on‑site allows us to build strong, trusted partnerships and deliver tailored, data‑driven solutions that add value where it matters most at the heart of our customers’ operations. If you enjoy solving problems, working in an inclusive team environment, and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions together.
About The Role
The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day‑to‑day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low‑level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value‑added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross‑functional teams and Product Business Units to align solutions with customer needs.
Working Hours
Mon – Thurs: 07:30 – 16:00
Fri: 07:30 – 15:00
Total Hours: 39
Breaks: 30 mins
Key Skills, Experience & Requirements
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long‑term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
What’s in it for you?
- 25 days annual leave + bank holidays.
- Option to buy up to 5 extra days.
- 1 paid wellbeing day per year.
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support.
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy.
- Medical second opinions, lifestyle coaching, and wellness discounts.
- Company sick pay from day one.
- Contributory pension scheme.
- Group income protection (after qualifying period).
- Life assurance.
- Company car or allowance.
- Cycle to Work scheme.
- Enhanced Maternity, Paternity & Adoption leave.
- Fertility leave and support.
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words; they’re central to who we are and how we grow. If you’re looking for purpose, opportunity, and a place to belong, you’ll find it here. So what are you waiting for? Let’s build something remarkable together.
ERIKS is an Equal Opportunities Employer.
Customer Operations Manager in Cramlington employer: Jason Gioia Photography
Contact Detail:
Jason Gioia Photography Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Cramlington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ERIKS through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ERIKS' values and how they align with your own. Think about examples from your past that showcase your problem-solving skills and ability to build strong relationships.
✨Tip Number 3
Showcase your leadership style during interviews. Be ready to discuss how you've managed teams and resolved conflicts in the past. ERIKS values collaboration, so highlight your teamwork experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ERIKS family.
We think you need these skills to ace Customer Operations Manager in Cramlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Customer Operations Manager role. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills: Since this role is all about resolving issues and optimising operations, share specific examples of how you've tackled challenges in the past. We love hearing about your successes!
Highlight Team Collaboration: We value teamwork at ERIKS, so be sure to mention any experiences where you've worked closely with others to achieve a common goal. It’s all about building those strong partnerships!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with ERIKS.
How to prepare for a job interview at Jason Gioia Photography
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Manager. Understand how to manage customer relationships and ensure service excellence, as this role is all about being the face of the OnSite operation.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to act as the first point of contact for escalated risks and demonstrate your knack for delivering timely and satisfactory outcomes.
✨Emphasise Team Leadership Experience
Be ready to discuss your experience in managing teams and aligning their performance with operational objectives. Share specific instances where you’ve led a team to success, focusing on collaboration and continuous improvement.
✨Understand KPIs and Operational Efficiency
Brush up on your knowledge of KPIs and how they relate to operational efficiency. Be prepared to discuss how you would implement and monitor processes that enhance accuracy in stores management and drive profitability.
