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For Companies At a Glance
- Tasks: Provide top-notch 2nd line support and assist customers with technical issues.
- Company: Join a specialist IT services company known for its expertise and customer focus.
- Benefits: Enjoy 25 days holiday, bank holidays, and a flexible hybrid working pattern.
- Why this job: Be part of a dynamic team where your skills make a real impact on customer satisfaction.
- Qualifications: Strong experience in 2nd line support and excellent communication skills are essential.
- Other info: This role offers a competitive salary between £30,000 to £40,000.
The predicted salary is between 30000 - 40000 £ per year.
2nd Line Support Engineer
Location: Newmarket
Salary: £30,000 to £40,000
An opportunity has opened for a 2nd Line Support Engineer to join a specialist IT services company based in Newmarket. The ideal candidate will have strong experience of 2nd line support and have excellent phone and customer service manner.
The company are offering 25 days holiday + bank holidays and a hybrid working pattern afte…
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Locations
2nd Line Support Engineer employer: JASA TALENT LTD
Contact Detail:
JASA TALENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure to highlight your experience with 2nd line support during any conversations or interviews. Be ready to discuss specific scenarios where you successfully resolved technical issues and how you communicated with customers.
✨Tip Number 2
Familiarize yourself with the common tools and technologies used in 2nd line support. Being able to speak knowledgeably about these tools can set you apart from other candidates.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations with clients. This will show that you not only have the technical skills but also the interpersonal skills needed for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in a candidate.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand what a 2nd Line Support Engineer does. Familiarize yourself with the key responsibilities and required skills mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in 2nd line support. Include specific examples of how you've successfully resolved customer issues and provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention why you're interested in this position and how your skills align with the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression.
How to prepare for a job interview at JASA TALENT LTD
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd line support. Highlight specific technologies and tools you've worked with, and be ready to solve a few technical problems on the spot.
✨Demonstrate Excellent Communication
Since the role requires strong phone and customer service skills, practice explaining technical concepts in simple terms. Show that you can communicate effectively with both technical and non-technical users.
✨Research the Company
Understand the company's services and values. This will help you tailor your answers and show genuine interest in the position and the organization.
✨Prepare for Behavioral Questions
Expect questions about how you've handled difficult customer situations or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
