ServiceNow Technical Support - London

ServiceNow Technical Support – London

We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level); 2.5 to 3 years of ServiceNow relevant experience.

Job Description:

• ServiceNow Implementation Specialist & Admin
• Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS (optional))
• Good communication and presentation skills, client handling.
• Java Scripting knowledge and hands-on experience.
• Hands-on with ITIL process implementation.
• ServiceNow for custom application design & development.
• Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and modify workflows.
• Hands-on design, development, and deployment experience with the ServiceNow platform.
• Hands-on migrating data from different tools into ServiceNow.
• Hands-on ServiceNow integration.
• Good at creating required information for reporting and dashboards.
• Knowledge of ITIL methodologies and processes.

Technical Expertise:

• Creation of script-based assignment and approval rule.
• Creation of business rule, UI action using Glide script.
• Creation of Glide Record object and use of several other important objects.
• Creation of custom related list.
• Creation of access control list with the help of scripting.
• Creation of script-based UI policy and client script.
• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate.
• Querying the table using Glide Record.
• Referencing Glide List.
• Debugging script.
• Creating and customizing UI and pages using Jelly.
• Working with complex log files.
• Render forms, lists, UI pages, and many other things in ServiceNow with the help of Jelly.
• Designing of macros and formatters.
• User administration.
• Web service integration.
• User interface level integration.
• MID Server integration.
• Use of import sets for data loading from external file or database to ServiceNow.

Knowledge of ITIL V3 processes.

This is a 3-month contract based in Central London.

Please forward your CV in Word format.

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