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- Tasks: Manage ticket workflows and troubleshoot customer issues in a fast-paced environment.
- Company: Dynamic retail technology software company in Greater London.
- Benefits: Competitive salary between £25K to £35K and opportunities for career growth.
- Why this job: Join a team that values customer support and enhances service quality with ITIL processes.
- Qualifications: 2+ years in a customer-facing service desk role, preferably in SaaS.
- Other info: Exciting opportunity to make a real impact in a growing tech company.
The predicted salary is between 25000 - 35000 £ per year.
A retail technology software company is urgently seeking a Service Desk Manager in Greater London. The ideal candidate should have at least 2 years of experience in a customer-facing service desk role, preferably in a SaaS environment.
Responsibilities include:
- Managing ticket workflows
- Troubleshooting customer issues
- Implementing ITIL processes to improve service quality
The salary for this position ranges from £25K to £35K. Interested candidates, please send your CV in Word format.
SaaS Service Desk Manager | ITIL & Customer Support Lead employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Service Desk Manager | ITIL & Customer Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on ITIL processes and customer support best practices. We recommend practising common interview questions related to service desk management so you can showcase your expertise confidently.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've successfully managed ticket workflows or resolved customer issues in the past. This will demonstrate your hands-on experience and ability to improve service quality.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application directly, and it helps us keep track of all candidates. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace SaaS Service Desk Manager | ITIL & Customer Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially in a SaaS environment. We want to see how your skills align with the responsibilities mentioned in the job description.
Showcase ITIL Knowledge: Since ITIL processes are key for this role, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their understanding of service quality improvement.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your CV in Word format and ensures it gets into the right hands quickly!
How to prepare for a job interview at Jas Gujral
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've implemented ITIL processes in previous roles and how they improved service quality. This will show that you understand the framework and can apply it effectively.
✨Showcase Your Customer Support Skills
Prepare examples of how you've handled challenging customer issues in the past. Highlight your problem-solving skills and your ability to manage ticket workflows efficiently. This will demonstrate your capability in a customer-facing role, which is crucial for this position.
✨Familiarise Yourself with SaaS Environments
Since the role is in a SaaS environment, make sure you understand the unique challenges and solutions associated with it. Be ready to discuss any relevant experience you have in SaaS and how it relates to managing a service desk.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service desk operations and their expectations for the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
