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- Tasks: Assist customers with banking transactions and queries while managing cash and processing payments.
- Company: Join a prestigious bank located in Knightsbridge, London, known for its excellent customer service.
- Benefits: Enjoy a competitive salary of £23K - £30K plus additional benefits and perks.
- Why this job: Gain valuable experience in retail banking while working in a dynamic and supportive environment.
- Qualifications: Strong interpersonal skills and proficiency in MS Office; no prior banking experience required.
- Other info: Ideal for high school and college students looking to kickstart their career in finance.
The predicted salary is between 18400 - 24000 £ per year.
Our Client is a bank with a branch in Knightsbridge, London. They are looking to recruit a Retail Banking Assistant for customer-facing duties as follows:
- Teller Duties: To assist with counter service duties and input Teller Transactions in the core banking system. To attend to encashment of cheques, deposits of cash, and pay-in cheques. Answering customers' queries over the counter and via telephone. To start up the Cash till every morning by 9.45 am. Responsible for balancing of cash at 3.00 pm daily.
- MT103/MT202 Inward Transaction/MT103/MT202 Outward Transaction: Processing Head Office, Singapore, Thailand, Labuan, and Niaga Inward and Outward FTs in the core banking system for interfacing on Swift Alliance. Inputting Outward Fund Transfer for all customers in the core banking system for interfacing on Swift Alliance. Processing incoming MT103, MT202, and MT910 from the correspondent banks into the core banking system for further credit to customers' accounts either held with the London branch, Head Office, or other Branches.
- Core Banking Inputs: To process clearing cheques, third-party cheques, bank giro credits, direct debits, stop payment cheques into the core banking system. To process unpaid cheques, unpaid direct debits, and bank giro credits into the core banking system.
- Swift Alliance: Create MT199 or MT299 messages. Modify Swift Alliance MT103 messages.
- Advices: Emailing encrypted advice to customers on request.
- Customer Statements: Responsible for dispatching customer's daily, weekly, and monthly statements in encrypted format.
- BACS Payment: Responsible for converting Excel file to Notepad format. To upload notepad file to PT-X.
- Filing: Responsible for EOD reconciliation of payments and filing. To file miscellaneous entries passed in respective folders.
- General Administration Duties: Ensure that third-party cheques are deposited at Lloyds Bank. Daily tally count for the inward MT103 messages and outward MT103 customer payments. Setting up Standing Orders for customers. Investigating outstanding items on the Reconciliation Statements. Inputting Agent charges. Inputting return of funds and email customer to notify of the return.
- Payment Screenings: To take on Maker function of 1AML SWIFT and manual screenings as and when required.
- General: To do customer callbacks for instructions received via post/e-mail. Attending customer enquiries sent via e-mail. To perform relief, other duties, and general work as and when required by Supervising Officer or Management.
- Technical/Functional skills: Ability to adopt and manage financial applications or any third-party applications that are applicable to the Branch operations (SWIFT ALLIANCE, PT-X, BACSTEL iP). Vendor management. MS Office.
- Personal skills: Strong interpersonal skills. Great team player. Excellent problem-solving skills. Able to work under pressure. Strong verbal and written communication skills (in English).
The salary for this position is in the range £23K - £30K + Benefits. Do send your CV to us in Word format along with your salary and notice period.
Retail Banking Assistant employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Banking Assistant
✨Tip Number 1
Familiarise yourself with the core banking systems mentioned in the job description, such as SWIFT Alliance and PT-X. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on customer interaction. Practising how to handle common banking queries and complaints can help you stand out during the interview process.
✨Tip Number 3
Network with current or former employees of the bank, especially those who have worked in retail banking roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've demonstrated problem-solving skills or handled pressure effectively, as these are key traits for this position.
We think you need these skills to ace Retail Banking Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Banking Assistant role. Emphasise your customer service experience, cash handling skills, and familiarity with banking systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific duties from the job description, such as handling teller transactions or processing payments, and explain how your background makes you a great fit.
Highlight Technical Skills: Since the role requires knowledge of financial applications like SWIFT ALLIANCE and PT-X, be sure to mention any relevant technical skills or experiences you have with these systems in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a banking environment.
How to prepare for a job interview at Jas Gujral
✨Know the Role Inside Out
Make sure you understand the specific duties of a Retail Banking Assistant. Familiarise yourself with teller transactions, customer queries, and the core banking systems mentioned in the job description. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Interpersonal Skills
As this role involves a lot of customer interaction, be prepared to discuss your interpersonal skills. Think of examples where you've successfully handled customer queries or resolved issues. Highlighting your ability to communicate effectively will set you apart.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with financial applications like SWIFT Alliance and MS Office. If you have any relevant certifications or training, mention them. Showing that you're tech-savvy will reassure the interviewer of your capability to handle the technical aspects of the job.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or the bank's approach to customer service. Asking questions shows your interest in the role and helps you assess if the company is the right fit for you.
