Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with banking transactions and queries while managing cash and processing payments.
- Company: Join a prestigious bank located in Knightsbridge, London, known for its excellent customer service.
- Benefits: Enjoy a competitive salary of £23K - £30K plus additional benefits and perks.
- Why this job: Gain valuable experience in retail banking while working in a dynamic and supportive environment.
- Qualifications: Strong interpersonal skills and proficiency in MS Office; no prior banking experience required.
- Other info: Ideal for high school and college students looking to kickstart their career in finance.
The predicted salary is between 18400 - 24000 £ per year.
Our Client is a bank with a branch in Knightsbridge, London. They are looking to recruit a Retail Banking Assistant for customer-facing duties as follows:
- Teller Duties: To assist with counter service duties and input Teller Transactions in the core banking system. To attend to encashment of cheques, deposits of cash, and pay-in cheques. Answering customers' queries over the counter and via telephone. To start up the Cash till every morning by 9.45 am. Responsible for balancing of cash at 3.00 pm daily.
- MT103/MT202 Inward Transaction/MT103/MT202 Outward Transaction: Processing Head Office, Singapore, Thailand, Labuan, and Niaga Inward and Outward FTs in the core banking system for interfacing on Swift Alliance. Inputting Outward Fund Transfer for all customers in the core banking system for interfacing on Swift Alliance. Processing incoming MT103, MT202, and MT910 from the correspondent banks into the core banking system for further credit to customers' accounts either held with the London branch, Head Office, or other Branches.
- Core Banking Inputs: To process clearing cheques, third-party cheques, bank giro credits, direct debits, stop payment cheques into the core banking system. To process unpaid cheques, unpaid direct debits, and bank giro credits into the core banking system.
- Swift Alliance: Create MT199 or MT299 messages. Modify Swift Alliance MT103 messages.
- Advices: Emailing encrypted advice to customers on request.
- Customer Statements: Responsible for dispatching customer's daily, weekly, and monthly statements in encrypted format.
- BACS Payment: Responsible for converting Excel file to Notepad format. To upload notepad file to PT-X.
- Filing: Responsible for EOD reconciliation of payments and filing. To file miscellaneous entries passed in respective folders.
- General Administration Duties: Ensure that third-party cheques are deposited at Lloyds Bank. Daily tally count for the inward MT103 messages and outward MT103 customer payments. Setting up Standing Orders for customers. Investigating outstanding items on the Reconciliation Statements. Inputting Agent charges. Inputting return of funds and email customer to notify of the return.
- Payment Screenings: To take on Maker function of 1AML SWIFT and manual screenings as and when required.
- General: To do customer callbacks for instructions received via post/e-mail. Attending customer enquiries sent via e-mail. To perform relief, other duties, and general work as and when required by Supervising Officer or Management.
- Technical/Functional skills: Ability to adopt and manage financial applications or any third-party applications that are applicable to the Branch operations (SWIFT ALLIANCE, PT-X, BACSTEL iP). Vendor management. MS Office.
- Personal skills: Strong interpersonal skills. Great team player. Excellent problem-solving skills. Able to work under pressure. Strong verbal and written communication skills (in English).
The salary for this position is in the range £23K - £30K + Benefits. Do send your CV to us in Word format along with your salary and notice period.
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Banking Assistant
✨Tip Number 1
Familiarise yourself with the core banking systems mentioned in the job description, such as SWIFT Alliance and PT-X. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily customer-facing. Practising how to handle various customer queries and complaints can help you stand out during the interview process.
✨Tip Number 3
Network with current or former employees of the bank, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and how you've handled pressure in past roles. This position requires strong interpersonal skills and the ability to work under stress, so having specific examples ready will make a great impression.
We think you need these skills to ace Retail Banking Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Banking Assistant role. Emphasise your customer service experience, cash handling skills, and familiarity with banking systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of teller duties, transaction processing, and customer service, and explain why you are a great fit for the bank in Knightsbridge.
Highlight Technical Skills: Since the role requires knowledge of financial applications like SWIFT ALLIANCE and PT-X, be sure to mention any relevant technical skills or experiences you have with these systems or similar software.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a banking environment.
How to prepare for a job interview at Jas Gujral
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Retail Banking Assistant. Familiarise yourself with tasks like teller duties, processing transactions, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with financial applications such as SWIFT Alliance and MS Office. Highlight any relevant technical skills that align with the job description, as this will show that you can adapt quickly to the bank's systems.
✨Demonstrate Strong Interpersonal Skills
Since this role involves a lot of customer interaction, be ready to provide examples of how you've successfully handled customer queries or resolved issues in the past. Emphasising your strong communication and problem-solving skills will make you stand out.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only helps you gather information but also demonstrates your enthusiasm.
