Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain IT infrastructure while collaborating with global teams in English and Japanese.
- Company: Global organisation based in the City of London with a dynamic work culture.
- Benefits: Competitive salary, opportunities for growth, and a chance to work in a fast-paced environment.
- Other info: Exciting opportunity for career advancement in a supportive and innovative setting.
- Why this job: Join a team where your skills will make a real difference in IT support and projects.
- Qualifications: 5 years of IT experience, strong communication skills, and proficiency in English and Japanese.
The predicted salary is between 35000 - 45000 £ per year.
Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level support.
You will be working with users using Japanese and English, closely coordinating with related parties to ensure a coordinated approach to IT infrastructure support and projects.
- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support to end users during system deployment/migration (User manual, user training)
- Act as 2nd / 3rd line support for IT infrastructure related enquiries and incidents
- Escalate incidents to the appropriate vendors
- Incident management with the ticketing system (e.g. ServiceNow)
Skills / Knowledge:
- Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operating system knowledge (e.g. Windows 10, Windows server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skills
- Strong interpersonal communication skills
- Ability to work both independently and as part of a team
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking)
- User facing support skills
- Self-motivated and an innovative mindset
Experience:
- 3 to 5+ years IT experience in a corporate environment
- Second line technical support
- System Maintenance
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft 365
- Cisco/Fortinet
- Project management experience preferred
The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.
IT Infrastructure Support Engineer in London employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with folks in the IT infrastructure scene. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities, especially in areas like network management or system support. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and infrastructure. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Infrastructure Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT infrastructure support, especially your 1st to 3rd level support skills. We want to see how your background aligns with the job description, so don’t be shy about showcasing relevant projects you've worked on!
Show Off Your Language Skills: Since this role requires communication in both Japanese and English, make sure to mention your proficiency in both languages. We love seeing candidates who can bridge the gap between teams, so highlight any experiences where you’ve used these skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make sure we can easily see your qualifications and why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your CV and cover letter, and it helps us keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jas Gujral
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the technical skills mentioned in the job description, like TCP/IP, Windows Server, and Microsoft 365. We recommend reviewing any relevant projects you've worked on and being ready to discuss specific challenges you faced and how you solved them.
✨Practice Your Language Skills
Since you'll be communicating in both English and Japanese, it's crucial to practice your language skills. We suggest preparing some key phrases or technical terms in both languages that you might need during the interview. This will show your potential employer that you're ready to bridge communication gaps.
✨Know the Company and Its Culture
Research the company’s values and culture before the interview. Understanding their approach to IT infrastructure support and how they operate globally can help you tailor your responses. We recommend checking their website and any recent news articles to get a feel for their current projects and initiatives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. We advise thinking of examples from your past experience where you successfully managed an IT issue or project. Be ready to explain your thought process and the outcome, as this will demonstrate your practical knowledge.