Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and maintain tech systems for a leading entertainment platform.
- Company: Join a dynamic entertainment company running over 100 major music festivals worldwide.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a fast-growing team and enhance your tech skills in a fun industry.
- Qualifications: 3 years of IT support experience and proficiency in Microsoft Office and Azure.
- Other info: Work in Central London with flexible office attendance and a focus on user satisfaction.
The predicted salary is between 30000 - 45000 £ per year.
IT Support Technician – UK
Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia.
They are looking to hire an IT Support Technician to work within the UK division of the business.
This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.
The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK.
The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management.
Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products.
Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus.
We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems.
Specific tasks will include:
- First line support for users both in person and via support channels. Resolve or escalate issues
- Hardware setup and configuration, patching and upgrades
- Support audio-visual / conference room equipment and printers
- Monitoring and maintaining local networking equipment such as access points, firewalls etc
- Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
- Provide timely report to senior management on progress of dedicated tasks, or on-going activities.
- Configuration and monitoring of core systems
- Administration for IT processes such as:
- Support ticketing
- Equipment inventories
- Hardware purchases, repairs and disposals
- Joiner-Mover-Leaver process
- Managing license count
- Assisting with change projects such as data migration, office reconfiguration and platform or service changes
Personal Attributes:
Detail and precision in aspects of approach to tasks
Ability to prioritise conflicting workflows
Team player, ability to communicate effectively with non-technical users and senior management
Excellent presentation and time keeping
Experience
3 years experience in equivalent setting
Microsoft Office 2019+ support essential
Mac (iOS) support exposure desirable
Exposure to endpoint device management systems desirableS Azure support essential
Good documentation and analytical skills, with a passion for end-user satisfaction.
Evidence of commitment to training and knowledge
The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK.
You will be required to work in the office at least 3 days per week.
The salary is in the range £30K – £45K.
Do send your CV to us in Word format along with your daily rate and availability.
#J-18808-Ljbffr
IT Support Technician employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with MS365, Azure AD, or any of the other tech mentioned, make sure to highlight that in conversations. Be ready to discuss how you've tackled similar challenges in past roles.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you’d handle first-line support issues or manage hardware setups. Being able to demonstrate your problem-solving skills will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with MS365, Azure AD, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Give examples of how you've resolved issues or improved processes in previous roles. This helps us see your problem-solving abilities in action.
Keep It Professional: While we love a friendly tone, make sure your application is professional. Use clear language, check for typos, and format your documents neatly. First impressions matter, and we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Jas Gujral
✨Know Your Tech Stack
Familiarise yourself with the core tech stack mentioned in the job description, especially MS365, Azure AD, and any other tools like Slack and Salesforce. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past, particularly in a fast-paced environment. Highlight your first-line support experiences and how you effectively communicated solutions to non-technical users.
✨Demonstrate Attention to Detail
Since the role requires precision in task execution, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in documentation or system maintenance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT processes, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your career goals.
