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- Tasks: Provide top-notch IT support for Mac and Windows devices, troubleshooting and resolving issues.
- Company: Join a dynamic team in a hybrid role based in the heart of London.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: 3+ years in IT support with strong communication and problem-solving skills.
- Other info: Exciting chance to work with cutting-edge technologies in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an IT Support Analyst with 1st and 2nd Level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure, and Office 365 hands-on support administration. This role requires a service-oriented attitude, excellent verbal and written skills, and a high focus on the quality of work towards end user support.
Key Responsibilities / Accountabilities:
- Troubleshoot and diagnose issues affecting both Mac and Windows endpoint devices.
- End User Support and IT service desk ticketing ownership.
- Proficient with M365 and associated components.
- Azure administration and service troubleshooting.
- Intune (device setup, enrolment, and configuration).
- MS Teams configuration and troubleshooting.
- Outlook (OWA) and local app setup, configuration, and troubleshooting.
- One Drive (configuration and setup).
- Azure User account management.
- Documentation of procedures and standards (user guidance adoption, etc.).
- DNS management.
- Google Workspace exposure (Gdrive, Gmail, etc.).
- Mobile device configuration (Outlook and Teams App).
- Setup of new, moving, and leaving users.
- Be cognizant of operational security identifying changes to reduce risks.
- Adobe InDesign and related services support.
- Meeting room service management (Zoom and Teams).
- Knowbe4 training platform exposure and administration.
Required:
- 3+ Years’ Experience in an IT Engineer role.
- Proven experience within a Microsoft environment.
- Excellent people, communication, and end user service skills.
This is a hybrid position based in the City of London for a 6-month duration as an FTC. Salary will be circa £25K - £30K. Please send your CV to us in Word format along with your salary and notice period.
IT Support Analyst with 1st and 2nd Level Support employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst with 1st and 2nd Level Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in support roles. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Mac and Windows devices, or how you'd handle a ticketing system. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being service-oriented and having excellent communication is key in IT support. Practice explaining technical concepts in simple terms, so you can impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Analyst with 1st and 2nd Level Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd level support, especially in cloud infrastructure and endpoint management. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since this role requires excellent verbal and written skills, don’t shy away from showcasing your ability to communicate effectively. A well-structured cover letter can really help us see your personality and service-oriented attitude.
Be Specific About Your Experience: When detailing your past roles, be specific about your hands-on experience with tools like Azure, M365, and Intune. We love seeing concrete examples of how you've tackled challenges in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Don’t forget to include your salary expectations and notice period in your submission – it helps us get the ball rolling!
How to prepare for a job interview at Jas Gujral
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud infrastructure, especially SaaS, and be ready to discuss your experience with endpoint management tools like Intune. Familiarise yourself with troubleshooting techniques for both Mac and Windows devices, as well as Azure and Office 365 functionalities.
✨Show Off Your Service Mindset
This role requires a service-oriented attitude, so be prepared to share examples of how you've provided excellent end-user support in the past. Think about specific situations where you went above and beyond to resolve issues or improve user experience.
✨Communicate Clearly
Since excellent verbal and written skills are crucial, practice explaining technical concepts in simple terms. You might be asked to describe how you would troubleshoot a common issue, so clarity is key. Consider doing mock interviews with a friend to refine your communication style.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare for questions like how you would handle a ticket for a user unable to access their email or how you'd manage device setup for new employees. Use the STAR method (Situation, Task, Action, Result) to structure your answers.