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- Tasks: Support IT systems, troubleshoot hardware/software issues, and manage service requests.
- Company: Join a dynamic team focused on innovative IT solutions in a fast-paced environment.
- Benefits: Enjoy competitive salary, potential for remote work, and opportunities for professional growth.
- Why this job: Be part of impactful projects while enhancing your tech skills in a collaborative culture.
- Qualifications: Bachelor's degree in IT or related field, or equivalent experience required.
- Other info: Position based in Stevenage with a salary range of £32K - £35K.
The predicted salary is between 32000 - 35000 £ per year.
Deskptop Support Analyst
Key Accountabilities:
Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally.
Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre.
Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out.
Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems.
Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned.
Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes.
Managing service requests, software installations, new computer setups, upgrades, etc.
Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support of VoIP telephony and Android mobile phones.
Working with TCP/IP and resolving general networking issues.
Experience:
Extensive IT/Commercial experience gained within a fast-paced environment?
Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support.
Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment.
Proven experience of 1st/2nd and 3rd line infrastructure support.
Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies.
Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Knowledge / Skills / Competencies:
Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills.
Able to evaluate complex situations and find solutions for them in a professional manner.
Ability to manage multiple and varied tasks and prioritize workload with attention to detail.
Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team.
Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base.
A good team player, with strong organisational skills.
Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience.
The position is based in Stevenage.
Salary will be £32K – £35K.
Please send your CV in Word format along with your salary and availability.
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Desktop Support Analyst – Stevenage employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst – Stevenage
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and VoIP telephony systems. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of GAMP 5 and GxP environments, as this role requires a solid understanding of compliance standards. Showing that you can navigate these regulations will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple IT projects or tasks in a fast-paced environment. Highlighting your project management skills will demonstrate your ability to handle the diverse scope of responsibilities in this role.
✨Tip Number 4
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with non-technical staff. This skill is crucial for ensuring smooth collaboration within the team and with external partners.
We think you need these skills to ace Desktop Support Analyst – Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with technologies mentioned in the job description like Microsoft Office 365 and VoIP telephony. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key accountabilities of the role. Explain how your background in IT support aligns with their needs, especially your experience in managing service requests and resolving hardware/software issues.
Highlight Relevant Experience: In your application, emphasise any experience you have in fast-paced environments and your familiarity with GxP regulations. Mention your project management skills and ability to work on multiple tasks simultaneously.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Jas Gujral
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support technologies, especially Microsoft Office 365 and Windows. Bring examples of how you've resolved hardware and software issues in the past, as this will demonstrate your hands-on expertise.
✨Understand the Company’s IT Environment
Research the company’s IT setup and any specific technologies they use. Familiarise yourself with GAMP 5 and GxP environments, as this knowledge will show that you are proactive and ready to contribute from day one.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss complex situations you've encountered in previous roles and how you approached them. Highlight your ability to evaluate problems and find effective solutions, as this is crucial for a Desktop Support Analyst.
✨Communicate Clearly and Effectively
Since you'll be explaining technical solutions to non-technical staff, practice articulating your thoughts clearly. Good communication skills are essential, so be ready to showcase your ability to convey information in an understandable way.
