Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch desktop support for banking staff and manage user connectivity issues.
- Company: Join a leading bank in the heart of London with a dynamic work environment.
- Benefits: Competitive salary, professional development opportunities, and a vibrant workplace culture.
- Why this job: Be part of a crucial team that supports banking operations and enhances user experience.
- Qualifications: 5 years of desktop support experience in a banking environment is essential.
- Other info: Opportunity to work in a fast-paced environment with potential for career advancement.
The predicted salary is between 40000 - 50000 £ per year.
We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena.
Responsibilities
- Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
- Remote and telephone support of mobile/European users will also be required.
- Work within the Service Desk team in supporting and delivering all aspects of services.
- 1st/2nd line support (capable of root cause analysis).
- Remote branch support using Remote Assistance.
- Active Directory user starter/leaver process.
- Customer facing, support of internal banking staff, VIPs.
- Maintenance and support of desktops, laptops, Blackberries.
- SLA targets.
- Ad-hoc project involvement.
Main skills required
- Experience supporting desktop platforms for banking environments.
- Experience in operational deployments. Desktop, operating system refresh cycle.
- Service Desk ticket software.
- Market data products.
- ITIL, Microsoft certifications advantageous.
- Maintains industry recognised skills through training or self-study methods.
Technical Skills
- Supporting Microsoft operating systems, office suite.
- TCP/IP, basic networking skills.
- Root cause analysis and remediation.
- Technologies: Windows 7, Office 2013, Xenapp published applications, support, Desktop hardware, laptops, Blackberries deployments.
Salary for this role will be in the region of £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.
Desktop Support Analyst – Bank – City London employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst – Bank – City London
✨Tip Number 1
Network, network, network! Reach out to your connections in the banking sector and let them know you're on the hunt for a Desktop Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of the banking environment. Be ready to discuss your experience with desktop support and how you've tackled challenges in previous roles. Confidence is key!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out from the crowd. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It’s also a great opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit for their team.
We think you need these skills to ace Desktop Support Analyst – Bank – City London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, especially in a banking environment. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Showcase Your Technical Skills: List out your technical skills clearly, especially those related to Microsoft operating systems and networking. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jas Gujral
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft operating systems and desktop support. Be ready to discuss your experience with troubleshooting and root cause analysis, as this will likely come up during the interview.
✨Understand the Banking Environment
Since this role is in a banking environment, it’s crucial to familiarise yourself with the specific challenges and technologies used in this sector. Research common banking applications and any recent trends that might affect desktop support.
✨Showcase Your Customer Service Skills
As a Desktop Support Analyst, you'll be dealing with internal staff and VIPs. Prepare examples of how you've successfully handled customer interactions in the past, particularly in high-pressure situations. This will demonstrate your ability to provide excellent support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think of specific instances where you had to resolve complex issues or manage multiple priorities. Practising these scenarios can help you articulate your thought process clearly during the interview.
