Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch desktop support for banking staff and manage user connectivity issues.
- Company: Join a leading bank in the heart of London with a dynamic work environment.
- Benefits: Competitive salary, opportunities for growth, and a chance to work with cutting-edge technology.
- Why this job: Make a real difference by supporting banking professionals and enhancing their tech experience.
- Qualifications: 5 years of desktop support experience in a banking environment is essential.
- Other info: Be part of a collaborative team with exciting project involvement and career advancement.
The predicted salary is between 40000 - 50000 £ per year.
We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena.
Responsibilities
- Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
- Remote and telephone support of mobile/European users will also be required.
- Work within the Service Desk team in supporting and delivering all aspect of services.
- 1st/2nd line support (capable of root cause analysis).
- Remote branch support using Remote Assistance.
- Active Directory user starter/leaver process.
- Customer facing, support of internal banking staff, VIPs.
- Maintenance and support of desktops, laptops, Blackberry’s.
- SLA targets.
- Ad-hoc project involvement.
Main skills required
- Experience supporting desktop platforms for banking environments.
- Experience in operational deployments. Desktop, operating system refresh cycle.
- Service Desk ticket software.
- Market data products.
- ITIL, Microsoft certifications advantageous.
- Maintains industry recognised skills through training or self-study methods.
Technical Skills
- Supporting Microsoft operating systems, office suite.
- TCP/IP, basic networking skills.
- Root cause analysis and remediation.
- Technologies: Windows 7, Office 2013, Xenapp published applications, support.
- Desktop hardware, laptops, Blackberry’s deployments.
Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.
Desktop Support Analyst – Bank – City London employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst – Bank – City London
✨Tip Number 1
Network, network, network! Get in touch with people in the banking sector, especially those who work in desktop support. Use LinkedIn to connect and engage with them; you never know who might have a lead on a job or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of the banking environment. Be ready to discuss your experience with desktop support and how you've tackled challenges in previous roles. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your customer service skills! As a Desktop Support Analyst, you'll be dealing with internal banking staff and VIPs. Make sure to highlight any experience you have in providing excellent support and maintaining professionalism under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Desktop Support Analyst – Bank – City London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, especially in banking environments. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had.
Showcase Your Technical Skills: List out your technical skills clearly, especially those related to Microsoft operating systems and networking. We’re looking for someone who can hit the ground running, so make it easy for us to see your expertise!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon that might confuse us. We appreciate clarity and want to understand your experience without sifting through fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jas Gujral
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft operating systems and desktop support. Be ready to discuss your experience with troubleshooting and root cause analysis, as these are key in a banking environment.
✨Understand the Banking Environment
Familiarise yourself with the specific challenges and requirements of IT support in a banking context. This could include understanding compliance issues or the importance of data security, which will show that you’re not just technically savvy but also aware of the industry landscape.
✨Prepare for Customer-Facing Scenarios
Since this role involves supporting internal banking staff and VIPs, think about how you would handle various customer interactions. Prepare examples of how you've successfully resolved issues while maintaining professionalism and empathy.
✨Showcase Your Team Spirit
As you'll be working within a Service Desk team, highlight your ability to collaborate effectively. Share experiences where you’ve contributed to team goals or supported colleagues, as teamwork is crucial in delivering excellent service.
