Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with technical issues and provide training on mobile roaming technology.
- Company: Join a leading company in mobile roaming technology, making communication seamless across borders.
- Benefits: Enjoy remote work flexibility and monthly office meet-ups in London.
- Why this job: Be part of a dynamic team, enhancing customer experiences while working in a multicultural environment.
- Qualifications: Fluent in French and English with 2-3 years of customer service experience.
- Other info: Opportunity to work from the UK, France, or Belgium.
The predicted salary is between 25000 - 30000 £ per year.
Our Client is looking to recruit a Customer Services Advisor with at least 2 to 3 years experience of working and managing customers on the telephone. The Company provides mobile roaming technology – so any experience in this arena would be a great asset.
The role will be to support customers in the UK, Belgium and particularly in France. You must be able to speak, write and communicate professionally in French and English. The candidate can be based in the UK, France or Belgium as you will be working remotely. You will attend meetings at the company offices in London – but this will be about once a month.
This is a 1st and 2nd Line Customer Support role, where you will take calls from customers with technical problems and log them. You will assist customers with their problems. Finally, you will be involved in training customers and ensuring that they understand how to use the mobile roaming technology.
The salary for this role will be circa £25K - £30K.
Please do send your CV to us in Word format.
Customer Services Advisor - French Speaking employer: Jas Gujral
Contact Detail:
Jas Gujral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - French Speaking
✨Tip Number 1
Brush up on your technical knowledge related to mobile roaming technology. Familiarise yourself with common issues customers face and how to resolve them, as this will help you stand out during interviews.
✨Tip Number 2
Practice your French communication skills, both spoken and written. Since the role requires professional interaction in both English and French, being fluent and confident in both languages will give you a significant advantage.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare for remote working dynamics. Since this position is remote, think about how you can demonstrate your ability to work independently and manage your time effectively during the interview.
We think you need these skills to ace Customer Services Advisor - French Speaking
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your 2 to 3 years of experience in customer service, especially any roles that involved telephone support. If you have experience with mobile roaming technology, be sure to mention it prominently.
Showcase Language Skills: Since the role requires professional communication in both French and English, include specific examples of how you've used these languages in a work setting. This could be through customer interactions or written communications.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the job posting, such as '1st and 2nd Line Customer Support' and 'technical problems', to demonstrate that you are a perfect fit for the role.
Format Your Application Correctly: Ensure your CV is in Word format as specified in the job listing. A clean, professional layout will make your application stand out. Double-check for any spelling or grammatical errors before submitting.
How to prepare for a job interview at Jas Gujral
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency.
✨Familiarise Yourself with Mobile Roaming Technology
Understanding the basics of mobile roaming technology will give you an edge. Research common issues customers face and think about how you would assist them. This knowledge will show your potential employer that you're proactive and well-prepared.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you've successfully managed customer queries or technical problems. Be ready to discuss these scenarios during the interview to showcase your problem-solving skills.
✨Show Enthusiasm for Remote Work
As this is a remote position, express your enthusiasm for working independently and managing your time effectively. Share any previous remote work experiences and how you stayed productive and engaged while working from home.
