At a Glance
- Tasks: Lead technical operations for a critical managed service, ensuring stability and performance.
- Company: Join one of the UK's top communications and technology firms with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, pension scheme, and extensive training opportunities.
- Other info: Hybrid working model with excellent career growth potential.
- Why this job: Make a real impact by managing complex networks and driving service improvements.
- Qualifications: Proven experience in 24/7 network support and strong technical governance skills required.
The predicted salary is between 58000 - 65000 £ per year.
Location: Belfast
Salary: Up to £58,000 - £65,000 + 10% Bonus
Benefits: 10% Company Pension + Share Schemes + Excellent Benefits
Hybrid Working: 3 On Site | 2 Remote
Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history.
The Role In a Nutshell
Own the technical health of a live, business-critical managed service end to end, 24x7x365, for one of the UK's most demanding enterprise customers. This is the role for an engineer who wants to be the definitive technical authority on a service: the person who leads the room during major incidents, challenges the status quo, and turns complex networking estates into stable, resilient, improving platforms.
The Business
One of the UK's most established communications and technology businesses, serving large enterprise and public-sector customers with mission-critical networks, voice and managed services. With significant annual investment in research and development and a substantial UK engineering workforce, this business has the scale, the technology and the customer base to take on the country's most complex programmes. The business invests genuinely in career development, world-class training, and the kind of work that accelerates a technical career.
The Role
As the Service Operations Lead, you'll provide deep technical support and end-to-end ownership for maintaining the service. You won't be buried in a ticket queue; you'll be the main technical point of contact during live service, linking customers, internal resolver teams, suppliers and third parties for the complex decisions that keep services stable and secure.
You'll assess complex in-life changes and clearly explain impact, risk and options to customers, account teams and delivery partners. When major incidents hit, you'll lead them to resolution, coordinating multiple teams, challenging delays and cutting through unclear ownership to protect customer outcomes.
Beyond the day-to-day, you'll actively manage the technical estate, spotting capacity limits, end-of-life risks and vulnerabilities before they bite. You'll challenge current designs, propose improvements that increase performance and resilience, and keep documentation sharp. This is a role built on authority, influence and genuine technical credibility across networking technology.
Skills & Experience
- Technical accreditation to Professional or Specialist level (or equivalent), with a strong working knowledge of ITIL practices
- Proven experience technically supporting a 24/7 live managed customer solution across networking technology, working with a host of third parties and suppliers
- Strong technical governance and risk-based decision making, with the ability to set and interpret technical standards and make defensible decisions
- Demonstrable incident leadership and operational control, coordinating stakeholders and driving timely restoration under pressure
- Deep end-to-end service understanding, including how upstream and downstream dependencies affect outcomes in production
- Strong stakeholder management and the ability to communicate complex technical issues clearly
- Ability to obtain and hold all required clearances (SC, NPPV, etc.)
Your Responsibilities
- Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes
- Assess complex in-life changes and clearly explain impact, risk and options to customers, account teams and delivery partners
- Act as the main technical point of contact during live service, linking customers, internal teams and partners for complex decisions
- Lead complex incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership
- Work with internal resolver teams, suppliers and third parties to operate stable services and resolve issues quickly
- Challenge current designs and propose improvements that increase performance, resilience and value
- Actively manage the technical estate, identifying capacity limits, end-of-life risks, vulnerabilities and required actions
- Build trusted relationships with customers, suppliers and internal teams, influencing through expertise and authority
- Keep all technical documentation accurate and up to date
Other skills required:
- Technical Authority - Credibility to set technical direction, interpret standards and make defensible, risk-based decisions others trust
- Incident Leadership - Ability to take control during major incidents, maintain situational awareness and drive clear comms to timely restoration
- Stakeholder Influence - Exceptional communication skills, building rapport with customers and suppliers and influencing through expertise rather than authority alone
- Improvement Mindset - A proactive instinct for spotting risk and inefficiency early and driving meaningful service improvement
- Coaching & Knowledge Transfer - Ability to upskill operational teams, transferring customer-specific knowledge and technical insight
Benefits
- 10% on-target annual bonus
- 10% company pension scheme
- Company share saving schemes
- 25 days annual leave plus bank holidays, increasing with service
- World-class training and development opportunities
- Wide range of flexible benefits
- Hybrid working: 3 days on site, 2 days remote
Service Delivery Manager | Networks employer: Jarvis King
As a Service Delivery Manager at one of the UK's leading communications and technology firms in Belfast, you'll thrive in a dynamic work culture that prioritises innovation and employee development. With competitive benefits including a generous pension scheme, share options, and world-class training opportunities, this role offers not just a job but a pathway to advance your technical career while enjoying a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager | Networks
✨Tip Number 1
Get your networking knowledge on point! Brush up on the latest technologies like Cisco and Fortinet. When you walk into that interview, you want to sound like the expert they need.
✨Tip Number 2
Practice your incident leadership skills. Think about how you'd handle a major incident and be ready to share your approach. They’ll want to see you can keep calm under pressure and lead teams effectively.
✨Tip Number 3
Build relationships before you even step in the door. Connect with current employees on LinkedIn or attend industry events. Having a few friendly faces can make all the difference during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager | Networks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with 24/7 managed services and any relevant technical skills, especially in networking technologies. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences where you've led incidents or improved service delivery. Let us know how you can bring value to our team!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Whether it's ITIL practices or specific networking technologies like Cisco or Fortinet, make sure we see your qualifications clearly. This is key for us to understand your capabilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Jarvis King
✨Know Your Tech Inside Out
As a Service Delivery Manager, you'll need to demonstrate your deep understanding of networking technologies like Cisco, Aruba, and Fortinet. Brush up on your technical knowledge and be ready to discuss how you've applied it in real-world scenarios, especially in 24/7 managed services.
✨Showcase Your Incident Leadership Skills
Prepare to share specific examples of how you've led teams through major incidents. Highlight your ability to maintain situational awareness and communicate effectively under pressure. This will show that you can handle the demands of the role and keep services stable.
✨Understand Stakeholder Management
Be ready to talk about your experience in building relationships with customers and suppliers. Discuss how you've influenced decisions through your expertise rather than authority. This is crucial for the role, so have some solid examples at hand.
✨Emphasise Your Improvement Mindset
The company values proactive individuals who spot risks and inefficiencies early. Prepare to discuss instances where you've identified potential issues and implemented improvements. This will demonstrate your commitment to enhancing service delivery and customer outcomes.
