At a Glance
- Tasks: Lead operations across luxury properties, driving performance and enhancing resident experiences.
- Company: Innovative property business transforming Edinburgh's luxury living landscape.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Join a culture that values initiative and rewards excellence.
- Why this job: Shape the future of luxury living while leading passionate teams in a vibrant city.
- Qualifications: Proven leadership in operations management and strong financial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Luxury urban living is one of the most exciting spaces in UK property right now, and this business is helping define it. As Operations Lead, you’ll own the operational engine across a growing portfolio of high-end Edinburgh residences, leading multi-department teams with genuine authority over performance, people, and process in a company that’s still building its story. This is a career-defining opportunity at exactly the right moment.
This is not a conventional property business or a hotel group. The company transforms architecturally exceptional buildings in the heart of Edinburgh into luxury residences that fuse design, hospitality, and the true feeling of city living. With ambitious growth plans underway and new developments in the pipeline, they’re building a team of people who want to create something remarkable, not just maintain what already exists. The culture rewards initiative, values expertise, and offers real scope for leaders who want their work to matter.
You’ll provide strategic, commercial, and operational direction across multiple departments, working closely with senior leadership to drive performance, profitability, and an exceptional resident experience. This role carries real weight; you’re not executing decisions made elsewhere, you’re shaping them. Your days will span workforce planning, departmental budget management, KPI analysis, and leading a team of department managers to deliver against ambitious targets. When complex operational or customer issues arise, you’ll be the person who steps in, thinking clearly, acting decisively, and protecting the business’s reputation for excellence. Beyond day-to-day delivery, you’ll drive the continuous improvement agenda, developing SOPs, embedding performance standards, and building a culture where accountability and service excellence go hand in hand. With new developments coming on stream, the scope of this role is set to grow and so is the opportunity for the right person.
Skills & Experience
- Significant progressive leadership experience in operations management or a related field
- Proven experience managing multiple departments or functional areas simultaneously
- Strong budget management background including forecasting, expense control, and financial performance reporting
- Track record of implementing operational improvements and driving KPI performance
- Experience coaching, developing, and performance-managing both management-level and frontline teams
The following would be an advantage:
- Background in luxury hospitality, premium residential, or high-end property management
- Experience in a scaling or growth-stage business
- Familiarity with compliance, regulatory, and safety management in a residential or hospitality setting
- Experience overseeing vendor relationships and contract management
Your Responsibilities
- Lead and develop department managers and frontline teams across multiple operational areas
- Partner with senior leadership to execute corporate strategy, operational objectives, and performance targets
- Develop, implement, and own policies, SOPs, and performance standards across the business
- Manage departmental financial performance including budgeting, forecasting, and cost control
- Analyse operational metrics and KPIs, identifying trends and driving continuous improvement action plans
- Champion employee engagement through coaching, training, succession planning, and recognition programmes
- Ensure full compliance with legal, regulatory, safety, and quality requirements
- Lead cross-functional collaboration to enhance service delivery and operational workflows
- Resolve escalated customer and operational issues promptly and professionally
- Oversee vendor relationships and ensure contract compliance
Other skills required
- Operational Leadership - The confidence and credibility to set direction, drive accountability, and lead managers as well as frontline teams in a fast-moving, service-focused environment
- Commercial Leadership – Strong commercial instinct with the ability to balance customer experience, operational delivery, and profitability, ensuring decisions drive sustainable growth and long-term value
- Financial Acumen - Ability to manage complex departmental budgets, identify cost and revenue levers, and present performance data to senior stakeholders with clarity
- People Development - A genuine commitment to building high-performing teams through structured coaching, mentoring, and development frameworks
- Stakeholder Management - The presence and communication skills to build trust across senior leadership, external partners, and operational teams simultaneously
- Improvement Mindset - Proactive in identifying operational inefficiencies and translating analysis into practical, measurable improvements
Senior Luxury Property Operations Leader employer: Jarvis King
As a Senior Luxury Property Operations Leader, you will join a pioneering company that is redefining luxury urban living in Edinburgh. With a culture that champions initiative and values expertise, this role offers significant opportunities for personal and professional growth while leading a dynamic team to create exceptional resident experiences. The company's commitment to continuous improvement and operational excellence ensures that your contributions will have a meaningful impact on the future of high-end property management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Luxury Property Operations Leader
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury property sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in managing multiple departments and driving operational improvements. Use specific examples that demonstrate your impact in previous roles.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Share how your skills align with their goals, especially in areas like financial performance and team development.
✨Tip Number 4
Prepare for those tricky questions! Think about how you would handle complex operational issues or improve service delivery. Practise articulating your thought process clearly, as this will show your strategic mindset and readiness to take on the challenges of the role.
We think you need these skills to ace Senior Luxury Property Operations Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Operations Manager role. Highlight your leadership experience in operations management and any relevant achievements in luxury property or hospitality.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about luxury urban living and how your background makes you the perfect fit for this role. Be sure to mention specific examples of how you've driven performance and improved operational processes.
Showcase Your Financial Acumen:Since budget management is key, include details about your experience with financial performance reporting and expense control. We want to see how you've successfully managed complex budgets in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track your application status!
How to prepare for a job interview at Jarvis King
✨Know Your Stuff
Make sure you thoroughly understand the luxury property market and the specific company you're interviewing with. Research their portfolio, values, and recent developments. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multi-department teams. Be ready to discuss how you've driven performance and managed complex operational issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Financial Savvy is Key
Since budget management is crucial for this role, brush up on your financial acumen. Be prepared to discuss how you've handled budgeting, forecasting, and expense control in the past. Bring along any relevant metrics or KPIs that demonstrate your success in these areas.
✨Emphasise Continuous Improvement
Talk about your approach to driving continuous improvement within operations. Share specific examples of how you've implemented SOPs or enhanced service delivery. This shows that you're proactive and committed to excellence, which aligns perfectly with the company's culture.
