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For Companies At a Glance
- Tasks: Lead operations across luxury properties, driving performance and enhancing resident experiences.
- Company: Innovative property business transforming Edinburgh's luxury living scene.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Shape the future of luxury living in a dynamic, fast-paced environment.
- Qualifications: Proven leadership in operations management and strong budget management skills.
- Other info: Join a team that values initiative and rewards expertise.
The predicted salary is between 36000 - 60000 £ per year.
The Role In a Nutshell
Luxury urban living is one of the most exciting spaces in UK property right now and this business is helping define it. As Operations Lead, you’ll own the operational engine across a growing portfolio of high-end Edinburgh residences, leading multi-department teams with genuine authority over performance, people, and process in a company that’s still building its story. This is a career-defining opportunity at exactly the right moment.
The Business
This is not a conventional property business or a hotel group. The company transforms architecturally exceptional buildings in the heart of Edinburgh into luxury residences that fuse design, hospitality, and the true feeling of city living. With ambitious growth plans underway and new developments in the pipeline, they’re building a team of people who want to create something remarkable, not just maintain what already exists. The culture rewards initiative, values expertise, and offers real scope for leaders who want their work to matter.
The Role
You’ll provide strategic and operational direction across multiple departments, working closely with senior leadership to drive performance, profitability, and an exceptional resident experience. This role carries real weight, you’re not executing decisions made elsewhere, you’re shaping them. Your days will span workforce planning, departmental budget management, KPI analysis, and leading a team of department managers to deliver against ambitious targets. When complex operational or customer issues arise, you’ll be the person who steps in, thinking clearly, acting decisively, and protecting the business’s reputation for excellence. Beyond day-to-day delivery, you’ll drive the continuous improvement agenda, developing SOPs, embedding performance standards, and building a culture where accountability and service excellence go hand in hand. With new developments coming on stream, the scope of this role is set to grow and so is the opportunity for the right person.
Skills & Experience
- Significant progressive leadership experience in operations management or a related field
- Proven experience managing multiple departments or functional areas simultaneously
- Strong budget management background including forecasting, expense control, and financial performance reporting
- Track record of implementing operational improvements and driving KPI performance
- Experience coaching, developing, and performance-managing both management-level and frontline teams
The following would be an advantage:
- Background in luxury hospitality, premium residential, or high-end property management
- Experience in a scaling or growth-stage business
- Familiarity with compliance, regulatory, and safety management in a residential or hospitality setting
- Experience overseeing vendor relationships and contract management
Your Responsibilities
- Lead and develop department managers and frontline teams across multiple operational areas
- Partner with senior leadership to execute corporate strategy, operational objectives, and performance targets
- Develop, implement, and own policies, SOPs, and performance standards across the business
- Manage departmental financial performance including budgeting, forecasting, and cost control
- Analyse operational metrics and KPIs, identifying trends and driving continuous improvement action plans
- Champion employee engagement through coaching, training, succession planning, and recognition programmes
- Ensure full compliance with legal, regulatory, safety, and quality requirements
- Lead cross-functional collaboration to enhance service delivery and operational workflows
- Resolve escalated customer and operational issues promptly and professionally
- Oversee vendor relationships and ensure contract compliance
Other skills required
- Operational Leadership – The confidence and credibility to set direction, drive accountability, and lead managers as well as frontline teams in a fast-moving, service-focused environment
- Financial Acumen – Ability to manage complex departmental budgets, identify cost and revenue levers, and present performance data to senior stakeholders with clarity
- People Development – A genuine commitment to building high-performing teams through structured coaching, mentoring, and development frameworks
- Stakeholder Management – The presence and communication skills to build trust across senior leadership, external partners, and operational teams simultaneously
- Improvement Mindset – Proactive in identifying operational inefficiencies and translating analysis into practical, measurable improvements
Car or car allowance
Operations Lead - Luxury Property employer: Jarvis King
Contact Detail:
Jarvis King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - Luxury Property
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury property sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've led teams to success. Highlight your experience in managing multiple departments and driving performance – that’s what they want to hear!
✨Tip Number 3
Be proactive in your follow-ups! After an interview or networking event, send a quick thank-you note or message. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in shaping their operational strategies.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed, and applying directly can sometimes give you an edge. Make sure your application reflects your understanding of the luxury property market and your passion for creating exceptional resident experiences.
We think you need these skills to ace Operations Lead - Luxury Property
Some tips for your application 🫡
Show Your Passion for Luxury Living: When writing your application, let your enthusiasm for luxury urban living shine through. We want to see how you connect with the essence of high-end properties and what excites you about shaping exceptional resident experiences.
Highlight Your Leadership Experience: Make sure to showcase your significant leadership experience in operations management. We’re looking for examples where you've successfully managed multiple departments and driven performance, so don’t hold back on those achievements!
Be Specific About Your Skills: Tailor your application to reflect the skills mentioned in the job description. Whether it’s budget management or KPI analysis, we want to see concrete examples of how you’ve implemented operational improvements and led teams to success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to be part of our growing team!
How to prepare for a job interview at Jarvis King
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding their approach to luxury urban living will help you align your answers with their vision and demonstrate genuine interest.
✨Showcase Your Leadership Experience
Be ready to discuss specific examples of how you've led teams and managed multiple departments. Highlight your achievements in driving performance and improving operational processes, as this role demands strong leadership skills.
✨Prepare for Financial Discussions
Brush up on your budget management skills and be prepared to talk about your experience with forecasting and expense control. The ability to present financial data clearly will be crucial, so think of examples where you've successfully managed budgets.
✨Emphasise Continuous Improvement
Think of instances where you've identified operational inefficiencies and implemented improvements. This role is all about driving excellence, so showcasing your proactive mindset will resonate well with the interviewers.