At a Glance
- Tasks: Resolve complex network faults and enhance service quality in a dynamic environment.
- Company: Join one of Europe's leading enterprise connectivity businesses with a focus on innovation.
- Benefits: Enjoy professional development, flexible working, and a comprehensive health programme.
- Other info: Collaborative culture with genuine career progression opportunities.
- Why this job: Make a real impact by tackling challenging network issues and advancing your career.
- Qualifications: Proven experience in data network engineering and CCNP certification preferred.
The predicted salary is between 36000 - 60000 £ per year.
Professional Development + Health & Wellbeing Programme + Flexible Benefits
Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history.
The Role In a Nutshell
When the most complex data network faults land on the desk, you're the person who resolves them. This is a high-visibility third line position at the technical heart of a large-scale enterprise connectivity operation, diagnosing and fixing the hardest MPLS, SD-WAN, and Cisco network faults in a demanding, SLA-driven environment where your expertise genuinely matters.
The Business
One of Europe's leading enterprise connectivity businesses, serving over a million business customers internationally across sectors including enterprise, government, and public services. Operating at this scale means the technical challenges are real, the infrastructure is complex, and the career development opportunities are exceptional. This is a business that invests in its people and gives talented engineers the visibility and progression they deserve.
The Role
You'll join a specialist third line faults team as the primary escalation point for complex data network service issues. Your work centres on diagnosing and resolving faults across large-scale enterprise WAN environments - including MPLS and SD-WAN, using advanced tooling and deep technical knowledge. You'll collaborate across technical teams, liaise with senior management to communicate findings, and contribute to continuous service improvement. This isn't a passive support role. You'll proactively identify fault patterns, stay ahead of developments across Cisco, Palo Alto, Fortinet, Aruba, and Juniper platforms, and take ownership of driving service quality in a high-stakes environment. Career progression and internal visibility are genuine and built into the fabric of this team.
Skills & Experience
- Proven experience in data network engineering, network service assurance, or a comparable 3rd line technical role
- CCNP certification or active progress toward it (preferred)
- Solid working knowledge of MPLS and SD-WAN technologies
- Multi-vendor WAN experience across Palo Alto, Fortinet, Aruba, or Juniper
- Experience in service desk or tiered support environments (1st, 2nd, and/or 3rd line)
- Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3)
The following would be an advantage:
- Bachelor's degree in Computer Science, IT, or a related field
- Familiarity with ITIL or structured service management frameworks
Your Responsibilities
- Resolve third line data network faults within agreed SLAs as the primary technical escalation point
- Diagnose and troubleshoot complex network issues using advanced diagnostic tools and deep domain expertise
- Maintain expert-level knowledge of enterprise WAN architectures including MPLS and SD-WAN
- Collaborate with service desk and engineering teams to elevate and close incidents effectively
- Liaise with senior management to communicate technical findings and support service improvement initiatives
- Stay current with emerging WAN technologies and vendor developments across Cisco, Palo Alto, Fortinet, Aruba, and Juniper
- Maintain compliance with security protocols and fulfil SC clearance and PPV3 requirements
Other skills required:
- Technical Depth - Ability to diagnose and resolve complex, low-level network faults in high-pressure, SLA-driven environments without relying on scripts or playbooks
- Stakeholder Communication - Confidence to translate complex technical findings into clear, actionable language for senior management and non-technical audiences
- Collaborative Working - Proven track record of coordinating across multi-team environments, sharing knowledge and driving incident resolution under pressure
- Improvement Mindset - Proactive approach to identifying fault patterns and contributing to lasting improvements in network service quality
Performance-based bonus, professional development and training opportunities, flexible working arrangements, comprehensive health and wellbeing programme.
Senior Network Support Engineer | Cisco in Hatfield employer: Jarvis King
As a Demand Forecasting Manager at this large, well-established UK infrastructure and services organisation in London, you'll be part of a dynamic team that values your insights and fosters a culture of collaboration and innovation. With excellent benefits including a competitive salary, hybrid working options, and extensive training opportunities, this company is committed to investing in your professional growth while allowing you to make a significant impact on commercial decisions. Join a forward-thinking environment where your analytical skills will not only be recognised but also rewarded, as you help shape the future of a high-value product portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Support Engineer | Cisco in Hatfield
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Jarvis King, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Jarvis King
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Jarvis King. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Senior Network Support Engineer | Cisco in Hatfield
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Jarvis King insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Jarvis King that you’re committed to staying ahead in the game.
How to prepare for a job interview at Jarvis King
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Jarvis King to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Jarvis King.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
