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For Companies At a Glance
- Tasks: Resolve complex network faults and enhance service quality in a dynamic environment.
- Company: Join one of Europe's leading enterprise connectivity businesses with a focus on innovation.
- Benefits: Enjoy professional development, flexible working, and a comprehensive health programme.
- Why this job: Make a real impact by tackling challenging network issues and advancing your career.
- Qualifications: Proven experience in data network engineering and CCNP certification preferred.
- Other info: Collaborative culture with genuine career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Professional Development + Health & Wellbeing Programme + Flexible Benefits
Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history.
The Role In a Nutshell
When the most complex data network faults land on the desk, you're the person who resolves them. This is a high-visibility third line position at the technical heart of a large-scale enterprise connectivity operation, diagnosing and fixing the hardest MPLS, SD-WAN, and Cisco network faults in a demanding, SLA-driven environment where your expertise genuinely matters.
The Business
One of Europe's leading enterprise connectivity businesses, serving over a million business customers internationally across sectors including enterprise, government, and public services. Operating at this scale means the technical challenges are real, the infrastructure is complex, and the career development opportunities are exceptional. This is a business that invests in its people and gives talented engineers the visibility and progression they deserve.
The Role
You'll join a specialist third line faults team as the primary escalation point for complex data network service issues. Your work centres on diagnosing and resolving faults across large-scale enterprise WAN environments - including MPLS and SD-WAN, using advanced tooling and deep technical knowledge. You'll collaborate across technical teams, liaise with senior management to communicate findings, and contribute to continuous service improvement. This isn't a passive support role. You'll proactively identify fault patterns, stay ahead of developments across Cisco, Palo Alto, Fortinet, Aruba, and Juniper platforms, and take ownership of driving service quality in a high-stakes environment. Career progression and internal visibility are genuine and built into the fabric of this team.
Skills & Experience
- Proven experience in data network engineering, network service assurance, or a comparable 3rd line technical role
- CCNP certification or active progress toward it (preferred)
- Solid working knowledge of MPLS and SD-WAN technologies
- Multi-vendor WAN experience across Palo Alto, Fortinet, Aruba, or Juniper
- Experience in service desk or tiered support environments (1st, 2nd, and/or 3rd line)
- Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3)
The following would be an advantage:
- Bachelor's degree in Computer Science, IT, or a related field
- Familiarity with ITIL or structured service management frameworks
Your Responsibilities
- Resolve third line data network faults within agreed SLAs as the primary technical escalation point
- Diagnose and troubleshoot complex network issues using advanced diagnostic tools and deep domain expertise
- Maintain expert-level knowledge of enterprise WAN architectures including MPLS and SD-WAN
- Collaborate with service desk and engineering teams to elevate and close incidents effectively
- Liaise with senior management to communicate technical findings and support service improvement initiatives
- Stay current with emerging WAN technologies and vendor developments across Cisco, Palo Alto, Fortinet, Aruba, and Juniper
- Maintain compliance with security protocols and fulfil SC clearance and PPV3 requirements
Other skills required:
- Technical Depth - Ability to diagnose and resolve complex, low-level network faults in high-pressure, SLA-driven environments without relying on scripts or playbooks
- Stakeholder Communication - Confidence to translate complex technical findings into clear, actionable language for senior management and non-technical audiences
- Collaborative Working - Proven track record of coordinating across multi-team environments, sharing knowledge and driving incident resolution under pressure
- Improvement Mindset - Proactive approach to identifying fault patterns and contributing to lasting improvements in network service quality
Performance-based bonus, professional development and training opportunities, flexible working arrangements, comprehensive health and wellbeing programme.
Senior Network Support Engineer | Cisco in Hatfield employer: Jarvis King
Contact Detail:
Jarvis King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Support Engineer | Cisco in Hatfield
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. It's all about making connections and showing off your expertise in MPLS and SD-WAN. You never know who might be looking for someone just like you!
✨Tip Number 2
Get your hands dirty with practical experience. Set up your own lab at home to troubleshoot and resolve network issues. This not only sharpens your skills but also gives you real-life examples to discuss during interviews.
✨Tip Number 3
When you apply through our website, make sure to highlight your problem-solving skills and any relevant certifications like CCNP. Tailor your application to show how you can tackle complex network faults and improve service quality.
✨Tip Number 4
Prepare for interviews by brushing up on your communication skills. Be ready to explain technical concepts in simple terms. Remember, it's not just about what you know, but how well you can share that knowledge with others!
We think you need these skills to ace Senior Network Support Engineer | Cisco in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Network Support Engineer role. Highlight your experience with MPLS, SD-WAN, and any relevant certifications like CCNP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network engineering and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've diagnosed and resolved complex network issues in the past. We’re keen to see your thought process and how you tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Jarvis King
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MPLS, SD-WAN, and the various platforms mentioned in the job description. Be ready to discuss specific scenarios where you've diagnosed and resolved complex network issues, as this will show your depth of understanding.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tough network faults in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and improvement mindset.
✨Communicate Like a Pro
Since you'll be liaising with senior management, practice translating complex technical jargon into clear, actionable insights. Think about how you can explain your findings in a way that non-technical audiences can grasp easily.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so prepare to discuss your experiences working in multi-team environments. Highlight instances where you’ve shared knowledge or driven incident resolution under pressure, showcasing your ability to work well with others.