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For Companies At a Glance
- Tasks: Lead operations for luxury properties, driving performance and enhancing resident experiences.
- Company: Innovative property company transforming Edinburgh's luxury living scene.
- Benefits: Competitive salary, car allowance, pension, and excellent benefits.
- Why this job: Shape the future of luxury living in a dynamic, growth-focused environment.
- Qualifications: Proven leadership in operations management and strong budget management skills.
- Other info: Opportunity for career growth in a unique and ambitious company.
The predicted salary is between 50000 - 65000 £ per year.
Edinburgh
£50,000 – £65,000 + Car or Car Allowance
Pension + Excellent Benefits
Hybrid Working
The Role In a Nutshell
Luxury urban living is one of the most exciting spaces in UK property right now and this business is helping define it. As Operations Lead, you'll own the operational engine across a growing portfolio of high-end Edinburgh residences, leading multi-department teams with genuine authority over performance, people, and process in a company that's still building its story. This is a career-defining opportunity at exactly the right moment.
The Business
This is not a conventional property business or a hotel group. The company transforms architecturally exceptional buildings in the heart of Edinburgh into luxury residences that fuse design, hospitality, and the true feeling of city living. With ambitious growth plans underway and new developments in the pipeline, they're building a team of people who want to create something remarkable, not just maintain what already exists. The culture rewards initiative, values expertise, and offers real scope for leaders who want their work to matter.
The Role
You'll provide strategic and operational direction across multiple departments, working closely with senior leadership to drive performance, profitability, and an exceptional resident experience. This role carries real weight, you're not executing decisions made elsewhere, you're shaping them.
Your days will span workforce planning, departmental budget management, KPI analysis, and leading a team of department managers to deliver against ambitious targets. When complex operational or customer issues arise, you'll be the person who steps in, thinking clearly, acting decisively, and protecting the business's reputation for excellence.
Beyond day-to-day delivery, you'll drive the continuous improvement agenda, developing SOPs, embedding performance standards, and building a culture where accountability and service excellence go hand in hand. With new developments coming on stream, the scope of this role is set to grow and so is the opportunity for the right person.
Skills & Experience
- Significant progressive leadership experience in operations management or a related field
- Proven experience managing multiple departments or functional areas simultaneously
- Strong budget management background including forecasting, expense control, and financial performance reporting
- Track record of implementing operational improvements and driving KPI performance
- Experience coaching, developing, and performance-managing both management-level and frontline teams
The following would be an advantage:
- Background in luxury hospitality, premium residential, or high-end property management
- Experience in a scaling or growth-stage business
- Familiarity with compliance, regulatory, and safety management in a residential or hospitality setting
- Experience overseeing vendor relationships and contract management
Your Responsibilities
- Lead and develop department managers and frontline teams across multiple operational areas
- Partner with senior leadership to execute corporate strategy, operational objectives, and performance targets
- Develop, implement, and own policies, SOPs, and performance standards across the business
- Manage departmental financial performance including budgeting, forecasting, and cost control
- Analyse operational metrics and KPIs, identifying trends and driving continuous improvement action plans
- Champion employee engagement through coaching, training, succession planning, and recognition programmes
- Ensure full compliance with legal, regulatory, safety, and quality requirements
- Lead cross-functional collaboration to enhance service delivery and operational workflows
- Resolve escalated customer and operational issues promptly and professionally
- Oversee vendor relationships and ensure contract compliance
Other skills required
- Operational Leadership - The confidence and credibility to set direction, drive accountability, and lead managers as well as frontline teams in a fast-moving, service-focused environment
- Financial Acumen - Ability to manage complex departmental budgets, identify cost and revenue levers, and present performance data to senior stakeholders with clarity
- People Development - A genuine commitment to building high-performing teams through structured coaching, mentoring, and development frameworks
- Stakeholder Management - The presence and communication skills to build trust across senior leadership, external partners, and operational teams simultaneously
- Improvement Mindset - Proactive in identifying operational inefficiencies and translating analysis into practical, measurable improvements
Benefits
- £50,000 – £65,000 base salary
- Car or car allowance
- Pension + Excellent Benefits
Operations Lead - Luxury Property in Broughton employer: Jarvis King
Contact Detail:
Jarvis King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - Luxury Property in Broughton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury property sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company inside and out. Understand their values, recent projects, and what makes them tick. This will not only help you answer questions but also show that you’re genuinely interested in being part of their story.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and driven performance improvements. Highlight your experience in budget management and operational excellence to really stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Operations Lead - Luxury Property in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience, budget management skills, and any relevant background in luxury hospitality or property management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operations Lead role. Share specific examples of how you've driven performance and led teams in previous roles, and don’t forget to express your passion for creating exceptional resident experiences.
Showcase Your Improvement Mindset: We love candidates who are proactive about identifying operational inefficiencies. In your application, mention any past experiences where you implemented improvements or drove KPI performance, as this aligns perfectly with our continuous improvement agenda.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at Jarvis King
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their approach to luxury living and how they differentiate themselves in the property market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Leadership Experience
Be ready to discuss specific examples of your leadership experience, especially in managing multiple departments. Highlight situations where you've driven performance improvements or resolved complex operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Financial Acumen
Since budget management is key for this role, prepare to talk about your experience with financial forecasting and expense control. Bring examples of how you've successfully managed budgets in the past and how you’ve used financial data to drive operational decisions.
✨Emphasise Continuous Improvement
This company values innovation and improvement, so be prepared to discuss how you've implemented operational improvements in previous roles. Share specific metrics or KPIs that improved as a result of your initiatives, and express your commitment to fostering a culture of excellence and accountability.