At a Glance
- Tasks: Own the technical solution for a major UK enterprise network and lead incident resolution.
- Company: Established communications and technology business with a focus on innovation.
- Benefits: Pension, company car or allowance, private healthcare, share equity, and generous leave.
- Other info: Dynamic role with excellent training and career development opportunities.
- Why this job: Be the trusted technical voice for customers and drive impactful network improvements.
- Qualifications: Strong experience in Cisco, Aruba, and Palo Alto networking; SC clearance preferred.
The predicted salary is between 60000 - 75000 £ per year.
10% Pension + Company Car or £5,500 Car Allowance
Private Family Healthcare + Share Equity + Life Assurance
Strong Cisco‑led engineers with cross‑skills into Aruba and Palo Alto are equally encouraged to apply, with vendor accreditation funded where needed. Sole UK passport holder required (no dual nationality). SC clearance is preferred; eligibility for SC will also be considered.
The Role In a Nutshell
Own the end-to-end technical solution for a major UK enterprise managed service customer. This is a dedicated, third‑line senior network engineering role on a complex, multi‑site data network. You'll be the technical voice the customer trusts during major incidents, the engineer who finds ways to improve the network and save money, and the person calm enough to stand the technical line when something sits outside scope.
The Business
One of the UK's most established communications and technology businesses, serving large enterprise and public‑sector customers with mission‑critical networks and managed services. Significant investment in R&D, a substantial UK engineering workforce, and genuine career development.
The Role
You'll be the dedicated third‑line technical owner for an enterprise customer running a multi‑site data network across Aruba, Cisco and Palo Alto. Strong Cisco‑led engineers with cross‑skills into Aruba and Palo Alto are equally encouraged to apply, with vendor accreditation funded where needed. You'll lead the troubleshooting, drive in‑life technical improvements, and be the engineer the customer asks for by name when a major incident hits. This is a hands‑on operational role, not a network design role. Solutions Architects and Customer Success Managers act as wider stakeholders while you hold the technical line end‑to‑end. You'll be measured on technical depth, troubleshooting credibility, and the composure you bring into a hot incident.
Skills & Experience
Strong, hands‑on experience across Aruba, Cisco and Palo Alto enterprise networking (Cisco‑led engineers equally welcome; accreditation funded where needed)
Demonstrable third‑line / senior engineer experience in a 24/7 managed services environment
Confident leading major incidents and articulating troubleshooting steps end‑to‑end
Comfortable acknowledging when you don't immediately know an answer, then taking a structured route to one (consult the team, apply vendor‑registered knowledge, demonstrate depth around the topic)
Customer‑facing credibility: calm under pressure, able to put a demanding client at ease
Vendor accreditation to at least Professional standard
Strong working knowledge of ITIL practices
The following would be an advantage
Existing SC clearance OR Sole UK passport holder (no dual nationality), eligible to obtain SC clearance
Your Responsibilities
Own the end‑to‑end technical solution across the customer's data network
Lead major incidents through to resolution, with direction, troubleshooting and customer‑facing communication
Pre‑empt risks and engineer‑out recurring issues before they impact the customer
Identify innovations that improve the network and save the customer money
Stand the technical line when a request sits outside agreed scope, articulating clearly and professionally
Document and continuously improve operational runbooks aligned to ITIL practices
Other skills required:
Composure Under Pressure - Stays calm in major incidents and demanding customer moments
Professional Pushback - Strong enough technically and personally to advise when a request is genuinely outside scope, without damaging the relationship
15% annual bonus
Company car or £5,500 per annum cash allowance
Private healthcare for self and family
Share equity and share‑save scheme
Life assurance
Generous annual leave with bank holidays
Family‑friendly leave policies
World‑class training and development opportunities
Senior Network Engineer | Cisco | Aruba | Palo Alto in Birmingham employer: Jarvis King
As one of the UK's most established communications and technology businesses, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and innovation. With significant investment in R&D, generous benefits including a 10% pension, private family healthcare, and share equity, we empower our Senior Network Engineers to excel in their roles while providing world-class training opportunities. Join us in Birmingham, where you'll be at the forefront of managing complex networks for major enterprise customers, all while enjoying a supportive environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Engineer | Cisco | Aruba | Palo Alto in Birmingham
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to Cisco, Aruba, and Palo Alto. This is a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss real-life scenarios where you’ve resolved major incidents, as this will showcase your calmness under pressure and technical depth.
✨Tip Number 3
Don’t underestimate the power of a strong online presence! Update your LinkedIn profile to reflect your skills in network engineering and engage with relevant content. This can attract recruiters looking for someone just like you.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Network Engineer | Cisco | Aruba | Palo Alto in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco, Aruba, and Palo Alto. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience and any vendor accreditations you've got!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this senior network engineer role. Share specific examples of how you've led major incidents or improved network performance in the past.
Showcase Your Problem-Solving Skills:In your application, highlight situations where you’ve tackled complex issues under pressure. We love engineers who can stay calm and find solutions, so share those stories that demonstrate your composure and technical depth!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jarvis King
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco, Aruba, and Palo Alto technologies. Be ready to discuss specific projects or incidents where you've successfully implemented solutions or resolved major issues. This will show your technical depth and credibility.
✨Prepare for Major Incident Scenarios
Think about past experiences where you led a major incident. Be prepared to articulate your troubleshooting steps and how you communicated with customers during those high-pressure moments. This will demonstrate your composure under pressure and customer-facing skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've identified risks and engineered out recurring issues in previous roles. Highlight any innovations you've introduced that improved network performance or saved costs for your clients. This shows you're proactive and focused on continuous improvement.
✨Understand the Importance of ITIL Practices
Familiarise yourself with ITIL practices and be prepared to discuss how you've applied them in your work. Mention any operational runbooks you've documented or improved, as this aligns with the company's focus on structured processes and efficiency.
