At a Glance
- Tasks: Lead technical operations for a critical managed service, ensuring stability and performance.
- Company: Join one of the UK's top communications and technology firms with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, pension scheme, and extensive training opportunities.
- Other info: Flexible hybrid working model with excellent career growth potential.
- Why this job: Make a real impact by managing complex networks and leading incident resolutions.
- Qualifications: Proven experience in 24/7 network support and strong technical governance skills.
The predicted salary is between 58000 - 65000 € per year.
Location: Belfast
Salary: Up to £58,000 - £65,000 + 10% Bonus
Benefits: 10% Company Pension + Share Schemes + Excellent Benefits
Hybrid Working: 3 On Site | 2 Remote
Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history.
The Role In a Nutshell: Own the technical health of a live, business-critical managed service end to end, 24x7x365, for one of the UK's most demanding enterprise customers. This is the role for an engineer who wants to be the definitive technical authority on a service: the person who leads the room during major incidents, challenges the status quo, and turns complex networking estates into stable, resilient, improving platforms.
The Business: One of the UK's most established communications and technology businesses, serving large enterprise and public-sector customers with mission-critical networks, voice and managed services. With significant annual investment in research and development and a substantial UK engineering workforce, this business has the scale, the technology and the customer base to take on the country's most complex programmes. The business invests genuinely in career development, world-class training, and the kind of work that accelerates a technical career.
Your Responsibilities:
- Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes.
- Assess complex in-life changes and clearly explain impact, risk and options to customers, account teams and delivery partners.
- Act as the main technical point of contact during live service, linking customers, internal teams and partners for complex decisions.
- Lead complex incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership.
- Work with internal resolver teams, suppliers and third parties to operate stable services and resolve issues quickly.
- Challenge current designs and propose improvements that increase performance, resilience and value.
- Actively manage the technical estate, identifying capacity limits, end-of-life risks, vulnerabilities and required actions.
- Build trusted relationships with customers, suppliers and internal teams, influencing through expertise and authority.
- Keep all technical documentation accurate and up to date.
Skills & Experience:
- Technical accreditation to Professional or Specialist level (or equivalent), with a strong working knowledge of ITIL practices.
- Proven experience technically supporting a 24/7 live managed customer solution across networking technology, working with a host of third parties and suppliers.
- Strong technical governance and risk-based decision making, with the ability to set and interpret technical standards and make defensible decisions.
- Demonstrable incident leadership and operational control, coordinating stakeholders and driving timely restoration under pressure.
- Deep end-to-end service understanding, including how upstream and downstream dependencies affect outcomes in production.
- Strong stakeholder management and the ability to communicate complex technical issues clearly.
- Ability to obtain and hold all required clearances (SC, NPPV, etc.).
The following would be an advantage:
- Strong understanding of network and software-defined networking technologies (Cisco, Aruba, Juniper, Fortinet, Nutanix, AWS, Azure).
- Exposure to emerging technologies across the full IT spectrum.
- Automation and observability experience: tooling, dashboards, alert tuning and runbooks.
- Commercial awareness of SLAs, OLAs, penalties and regulatory expectations.
Other skills required:
- Technical Authority: Credibility to set technical direction, interpret standards and make defensible, risk-based decisions others trust.
- Incident Leadership: Ability to take control during major incidents, maintain situational awareness and drive clear comms to timely restoration.
- Stakeholder Influence: Exceptional communication skills, building rapport with customers and suppliers and influencing through expertise rather than authority alone.
- Improvement Mindset: A proactive instinct for spotting risk and inefficiency early and driving meaningful service improvement.
- Coaching & Knowledge Transfer: Ability to upskill operational teams, transferring customer-specific knowledge and technical insight.
Benefits:
- 10% on-target annual bonus.
- 10% company pension scheme.
- Company share saving schemes.
- 25 days annual leave plus bank holidays, increasing with service.
- World-class training and development opportunities.
- Wide range of flexible benefits.
- Hybrid working: 3 days on site, 2 days remote.
Service Operations Lead | Networks in Belfast employer: Jarvis King
As a leading communications and technology business in Belfast, we pride ourselves on being an excellent employer that invests heavily in our employees' growth and development. With a strong focus on career advancement, world-class training, and a supportive hybrid working environment, we empower our team to take ownership of their roles while enjoying competitive benefits such as a generous pension scheme, annual bonus, and flexible leave options. Join us to be part of a dynamic culture that values innovation and collaboration, making a real impact in the world of managed services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Lead | Networks in Belfast
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to service operations and networking. This is a great way to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your expertise during interviews by sharing specific examples of how you've led incidents or improved service performance in the past. This will demonstrate your authority and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Operations Lead | Networks in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Lead role. Highlight your experience with 24/7 managed services and any relevant technical accreditations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led incidents or improved service performance in the past. We love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with networking technologies like Cisco, Juniper, or Fortinet. We’re keen to see how you can bring your knowledge to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jarvis King
✨Know Your Tech Inside Out
As a Service Operations Lead, you'll need to demonstrate your deep understanding of networking technologies like Cisco, Aruba, and Fortinet. Brush up on your technical knowledge and be ready to discuss how you've applied it in real-world scenarios, especially in 24/7 managed services.
✨Showcase Your Incident Leadership Skills
Prepare to share specific examples of how you've led teams through major incidents. Highlight your ability to maintain situational awareness and communicate effectively under pressure. This will show that you can handle the demands of the role and keep services stable.
✨Communicate Clearly with Stakeholders
Practice explaining complex technical issues in simple terms. You'll need to build rapport with customers and suppliers, so being able to convey your expertise without jargon is key. Think about past experiences where you successfully influenced decisions through clear communication.
✨Emphasise Your Improvement Mindset
Be ready to discuss how you've identified risks and inefficiencies in previous roles and the steps you took to improve service performance. This proactive approach is crucial for the role, so come prepared with examples that showcase your ability to drive meaningful improvements.
