At a Glance
- Tasks: Lead hands-on troubleshooting of complex network incidents and manage customer relationships.
- Company: Join a leading UK communications and technology business with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, pension scheme, and extensive training opportunities.
- Other info: Hybrid working model with excellent career growth and development prospects.
- Why this job: Be the technical authority on critical networks and make a real impact in a dynamic environment.
- Qualifications: CCNP-level Cisco network engineering experience and strong troubleshooting skills required.
The predicted salary is between 58000 - 65000 £ per year.
Our client, one of the UK's most established communications and technology businesses, is looking for a CCNP level Cisco network engineer to become the technical authority on a live, business-critical managed service running 24x7x365 for a high-profile UK enterprise customer. You'll lead the troubleshooting on the toughest incidents on complex data networks, lead the room when P1s hit, and own the customer relationship face-to-face, including the difficult conversations when things go wrong. This isn't a NOC ticket-queue job, and it isn't a step away from the tools into management. It's the blend in between: 3rd line depth, P1 leadership, and customer ownership. Cisco network engineering is the non-negotiable baseline; Aruba is a growing part of the estate and full training will be provided. If you're a hands-on CCNP engineer ready to be the authority on a service, this is worth a conversation.
KEY RESPONSIBILITIES
- Lead hands-on technical troubleshooting of complex incidents on live data networks, routing and switching.
- Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes.
- Lead P1 and major incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership.
- Assess complex in-life changes and represent the technical position confidently at change boards.
- Act as the main technical point of contact, building trusted face-to-face relationships with the customer, suppliers and internal teams.
- Actively manage the technical estate, identifying capacity limits, end-of-life risks and vulnerabilities.
- Challenge current designs and propose improvements that increase performance and resilience.
SKILLS AND EXPERIENCE REQUIRED
- Strong, current, hands-on Cisco network engineering: CCNP-level routing and switching (or demonstrable equivalent depth), with recent troubleshooting of complex incidents on live networks.
- Proven experience technically supporting a 24/7 live managed customer solution, working with third parties and suppliers.
- Comfortable leading P1 situations: calm, authoritative and decisive.
- Credible in front of senior customer stakeholders, navigating difficult conversations without losing the relationship.
- Strong working knowledge of ITIL practices.
- Ability to obtain and hold all required clearances (SC, NPPV, etc.).
DESIRABLE BUT NOT ESSENTIAL
- Aruba, or complementary technologies (Juniper, Fortinet, SD-WAN).
- Automation and observability: tooling, dashboards, alert tuning, runbooks.
- Commercial awareness of SLAs, OLAs and service obligations.
ABOUT THE COMPANY
One of the UK's most established communications and technology businesses, serving enterprise and public-sector customers with mission-critical networks and managed services. It invests heavily in research and development, career development and world-class training: the kind of environment that accelerates a technical career.
BENEFITS
- 10% on-target annual bonus.
- 10% company pension scheme.
- Company share saving schemes.
- 25 days annual leave plus bank holidays, increasing with service.
- World-class training and development opportunities.
- Wide range of flexible benefits.
- Hybrid working: 3 days on site, 2 days remote.
Network Engineer | Cisco | CCNP employer: Jarvis King Associates Ltd
As a leading communications and technology business in the UK, we offer an exceptional work environment for Network Engineers, with a strong focus on career development and technical excellence. Our hybrid working model promotes a healthy work-life balance, while our competitive benefits package, including a generous pension scheme and share options, ensures that our employees are well rewarded for their contributions. Join us in Belfast to take on challenging projects that not only enhance your skills but also allow you to make a significant impact on high-profile customer networks.
Contact Details:
Jarvis King Associates Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer | Cisco | CCNP
✨Tip Number 1
Network engineering is all about connections, so make sure to network! Attend industry meetups or online webinars where you can meet other professionals. Don’t be shy—introduce yourself and share your passion for Cisco tech!
✨Tip Number 2
When you land that interview, be ready to showcase your hands-on experience. Prepare examples of how you've tackled complex incidents in the past. This role is all about being the go-to person during P1 situations, so let your confidence shine!
✨Tip Number 3
Don’t forget to research the company! Understand their services and how they operate. This will help you build a rapport with the interviewers and show them you’re genuinely interested in becoming part of their team.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, it’s a great way to show your enthusiasm for the role and the company. Let’s get you that job!
We think you need these skills to ace Network Engineer | Cisco | CCNP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on Cisco network engineering experience, especially your CCNP-level skills. We want to see how you've tackled complex incidents and led P1 situations, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience with live managed services and how you’ve built trusted relationships with customers in the past.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved tough technical issues. We love seeing candidates who can lead the charge during major incidents and keep calm under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Jarvis King Associates Ltd
✨Know Your Cisco Inside Out
Make sure you brush up on your CCNP-level knowledge, especially around routing and switching. Be prepared to discuss specific troubleshooting scenarios you've faced in live networks, as this role demands hands-on expertise.
✨Showcase Your P1 Leadership Skills
Since you'll be leading major incidents, think of examples where you've successfully managed high-pressure situations. Highlight how you coordinated teams and communicated with stakeholders during critical moments.
✨Build Rapport with the Interviewers
This role involves a lot of customer interaction, so practice building relationships. Be personable and confident when discussing your experience with clients, especially during tough conversations.
✨Understand the Company’s Technical Landscape
Familiarise yourself with the technologies mentioned in the job description, like Aruba and ITIL practices. Showing that you understand their environment will demonstrate your genuine interest and readiness for the role.
